Senior Customer Service Representative

Public Affairs Institute; Metairie (LA); On-site; USD 88,000 - 130,000; Part time

Job summary

Public Affairs Institute in Metairie, LA seeks a customer-obsessed Senior Customer Service Representative for an internship that blends sales marketing with client onboarding. The role offers a generous compensation range and the chance to lead initiatives in a nimble Metairie environment.

You will engage with senior buyers, develop strategic partnerships, and craft compelling messaging while growing your professional network.

Qualifications

• 1) Internship-ready attitude with data-driven mindset.
• 2) LA market awareness or genuine curiosity about Metairie/LA.
• 3) Self-direction in a quiet Slack–based environment.
• 4) 7 years of Freshdesk experience.
• 5) Willingness to relocate to Metairie, LA or to work remotely.

Responsibilities

• Read the room on every senior call and adjust the close.
• Cultivate referral channels and strategic partnerships in Metairie.
• Craft messaging tailored to sales/marketing buyers and decision-makers.
• Identify the Ticket Management gap at handoff.
• Build relationships with prospects across the Metairie, LA market.
• Develop the Metairie reference network that closes deals.
• Oversee Freshdesk reports and leadership checks before LA review.

Skills

Customer service

Sales mindset

Relationship building

Communication

Education

Freshdesk experiencia

Tools

Freshdesk

Job description

A customer-obsessed Senior Customer Service Representative thrives where targets are loud and excuses are quiet, and that's the culture Public Affairs Institute built in Metairie, LA. If you have 5 years in sales marketing, this internship job offers $88,000 - $130,000 plus the room to lead and grow.

Key Responsibilities

• Read the room on every senior call and adjust the close
• Cultivate referral channels and strategic partnerships in Metairie
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Sniff out the Ticket Management gap that's leaking deals at handoff
• Build and nurture relationships with prospects across the Metairie, LA market
• Build the Metairie reference network that closes deals for you
• Build the Freshdesk report leadership checks before the LA review

What You'll Bring

• Comfort with internship arrangements and the rhythms of a data-honest workplace
• A LA sensibility, or genuine curiosity about this market
• Self-direction that survives a quiet Slack channel
• 7 years of Freshdesk práctica, plus a hunger for what's next
• A LA work history, or strong reasons you'll thrive here anyway
• Willingness to relocate to Metairie, LA, or to make remote work

Public Affairs Institute is a nimble Metairie, LA company born from the belief that sales marketing tools should respect the people using them. Growth budgets at Public Affairs Institute are generous because a sharper Customer Onboarding you means a stronger team.

We frame the offer around growth: $88,000 - $130,000 today, mentorship now, benefits always, and the flexibility to live well in LA.

This opening is current to the minute and openly recruiting today.