Customer Service Manager

Public Affairs Institute; Elizabeth (NJ); Presencial; USD 106.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship

Flexible schedule

Benefits

Descripción de la vacante

Public Affairs Institute in Elizabeth, NJ is seeking a Customer Service Manager who can move metrics, not just manage them. This role blends hands-on ownership of sales and marketing work with a growth-minded partnership.

You will script webinars, collaborate with product teams to position offerings, and lead remote prospecting through calls, emails and social selling while mentoring a Customer Service team.

Formación

• 8+ years in a Customer Service/Manager role with retention focus.
• Strong written and verbal communication under scrutiny.
• Experience with remote schedules and team norms.

Responsabilidades

• Script the webinar that fills the sales marketing top of funnel.
• Collaborate with product teams to position offerings in Elizabeth region.
• Prospect via cold calls, emails, and social selling to fill pipeline.
• Brief the Customer Service Manager team on market insights.
• Own social media calendars and community engagement.
• Win back previously lost accounts.

Conocimientos

Webinar scripting

Cross-functional collaboration

Cold outreach

Social media ownership

Remote team guidance

Descripción del empleo

This is a manager opportunity for a Customer Service Manager who knows how to move metrics, not just manage them. Public Affairs Institute frames it as a partnership — $106,000 - $175,000 for your 8 years, ownership of sales marketing work, and growth shared both ways.

Key Responsibilities

• Script the webinar that fills the sales marketing top of funnel
• Collaborate with product teams to position new offerings in the Elizabeth region
• Prospect via cold calls, emails, and social selling to fill the remote pipeline
• Brief the Customer Service Manager team on what's working in this week's market
• Hands-on ownership of social media calendars and community engagement
• Win back the accounts a previous Customer Service Manager let slip

What You'll Bring

• An eye for the make-it-better detail that separates fine from finished
• Working familiarity with remote schedules and team norms at Public Affairs Institute
• 8+ years that left you with strong instincts and few ilus
• Sharp written and verbal communication, tested under scrutiny
• A solid foundation in Customer Retention, refined over 8+ years
• Roughly 7+ years operating in a similar Customer Service Manager position
• The judgment to distinguish a fire drill from an actual fire

The growth-minded team behind Public Affairs Institute chose Elizabeth on purpose, betting that great sales marketing work doesn't need a coastal zip code. We swap Active Listening and Customer Retention tips over lunch because nobody here pretends to know it all.

Our Public Affairs Institute offer leans on substance: $106,000 - $175,000, mentorship, benefits, and a flexible schedule that respects Elizabeth life.

The search for a Customer Service Manager is in full swing, and we want to fill it soon.