Senior Customer Service Representative

Wellness Medical Center; Cambridge (MA); On-site; USD 115,000 - 175,000; Full time

Job summary

Wellness Medical Center in Cambridge, MA is seeking a Senior Customer Service Representative to craft campaigns, partnerships, and pitches. Bring 5 years of sales marketing experience to a $115,000 - $175,000 role built around ownership, teamwork, and growth.

Key responsibilities include building landing pages to drive demo bookings, delivering a practical territory plan, and maintaining trustworthy CRM forecasts.

Qualifications

• 5 years of sales marketing experience preferred.
• Strong ownership and teamwork mindset.
• Ability to forecast and influence outcomes.
• CRM experience and data-driven mindset.

Responsibilities

• Build landing pages that turn Cambridge curiosity into demo bookings
• Hand the Senior Customer Service Representative crew a territory plan they can actually run
• Keep the CRM honest so forecasts at Wellness Medical Center mean something
• Run the senior account like it's the only one that matters
• Frame the unfussy ROI a Cambridge, MA CFO can defend internally
• Mine multitasking data for the design-led story that wins the room

Skills

Sales & Marketing

Ownership mindset

Forecasting

CRM proficiency

Job description

The next Senior Customer Service Representative at Wellness Medical Center will craft the campaigns, partnerships, and pitches that put us on the map. Bring 5 years of sales marketing experience to a $115,000 - $175,000 role built around ownership, teamwork, and growth.

Key Responsibilities

• Build landing pages that turn Cambridge curiosity into demo bookings
• Hand the Senior Customer Service Representative crew a territory plan they can actually run
• Keep the CRM honest so forecasts at Wellness Medical Center mean something
• Run the senior account like it's the only one that matters
• Frame the unfussy ROI a Cambridge, MA CFO can defend internally
• Mine Multitasking data for the design-led story that wins the room

What You'll Bring

• Reliable, accountable, and committed to following through
• Sound instincts for reading a room you've never been in before
• Strong time-management skills and a bias toward action
• A point of view on Wellness Medical Center's space, sharpened by your own reading
• Working understanding of both Call Center Operations and QA Monitoring in real-world settings
• Flexibility to adapt your approach as business needs evolve

Wellness Medical Center is a small but delightfully-weird MA company that punches well above its weight in the sales marketing space. We assume good intent first and ask clarifying questions second, which keeps the client-centric days drama-free.

Here the offer compounds, $115,000 - $175,000 now, mentorship next, benefits throughout, and flexible Cambridge, MA hours for the long haul.

We are actively sourcing impact-driven professionals for this senior role right now.

We built this sales marketing team on people who said yes.