Senior Customer Service Representative

Energy Innovation Corp; Shreveport (LA); On-site; USD 62,000 - 91,000; Full time

Job summary

DigitalWave is seeking a Senior Customer Service Representative in Shreveport, LA to drive qualified leads and signed contracts using 5 years of Zendesk experience. You’ll join a supportive team that rewards results and provides autonomy to influence outcomes.

You will script webinars, own renewal timelines, represent the company at events, and forecast a $62,000–$91,000 tier with discipline and precision.

Qualifications

• Strong communication skills and ability to handle questions professionally.
• Hands-on sales marketing experience for follow-up questions.
• Comfort with being new and vocal in notes.
• Self-motivation that peers rely on.
• Ability to work under tight deadlines in Shreveport, LA.

Responsibilities

• Script webinars to fill the sales funnel.
• Engage buyers in trusted sales conversations.
• Represent DigitalWave at trade shows and conferences.
• Own renewal timelines to prevent slips in Shreveport.
• Manage a 62,000–91,000 quota and the playbook to hit it.
• Identify Zendesk gaps at handoff.
• Forecast quota accurately and consistently.

Skills

Communicator

Sales marketing

Team player

Self-motivation

Deadline pressure

Job description

At DigitalWave, the Senior Customer Service Representative is the engine behind every qualified lead and every signed contract. You'll bring 5 years of Zendesk, and in return get $62,000 - $91,000, a supportive team, and the freedom to drive your own results.

Key Responsibilities

• Script the webinar that fills the sales marketing top of funnel
• Plant DigitalWave in the sales marketing conversations buyers already trust
• Represent DigitalWave at trade shows, conferences, and local networking events
• Keep Shreveport renewals from slipping by owning the timeline
• Carry a $62,000 - $91,000-tier quota and the playbook to hit it
• Sniff out the Zendesk gap that’s leaking deals at handoff
• Pair a $62,000 - $91,000 quota with the discipline to forecast it straight

What You'll Bring

• A communicator who can disagree without making it personal
• Hands‑on sales marketing experience that holds up to follow‑up questions
• Comfort being the newest person in the room and the loudest in the notes
• A knack for Self‑Motivation that colleagues quietly come to rely on
• Clear thinking under the kind of pressure Shreveport, LA deadlines bring