Growth-Oriented Senior Customer Success Coach (Hybrid)

Wealth Management Corp; Wilmington (NC); Hybride; USD 82 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid Wilmington office

Generous PTO

Development-oriented leadership

Résumé du poste

Wealth Management Corp in Wilmington, NC is hiring a Senior Customer Service Representative to grow client portfolios and drive renewal timelines. The role emphasizes value selling, cross-functional collaboration, and leveraging HubSpot Service Hub to scale outreach.

The position offers a hybrid Wilmington office, generous PTO, and leadership that prioritizes your development as you help convert marketing promises into measurable sales results.

Qualifications

• Curiosity and a drive to sharpen your sales marketing craft.
• Sharp written and verbal communication, tested under scrutiny.
• Keen eye for quality and consistency in output.
• Comfort steering sales marketing conversations toward a decision.

Responsabilités

• Keep Wilmington renewals from slipping by owning the timeline.
• Use Customer Success and HubSpot Service Hub to automate and scale outbound efforts.
• Close the gap between what marketing promises and sales delivers.
• Coach the Senior Customer Service Representative team off discounting and onto value selling.
• Seed Wilmington social channels with content that earns replies.

Connaissances

Curiosity

Written communication

Verbal communication

Quality focus

Value selling

Description du poste

Wealth Management Corp in Wilmington, NC is hiring a Senior Customer Service Representative to grow client portfolios and drive renewal timelines. The role emphasizes value selling, cross-functional collaboration, and leveraging HubSpot Service Hub to scale outreach.

The position offers a hybrid Wilmington office, generous PTO, and leadership that prioritizes your development as you help convert marketing promises into measurable sales results.