Senior Customer Service Representative

KKR; Tacoma (WA); On-site; USD 97,000 - 140,000; Part time

Job summary

KKR is seeking a Senior Customer Service Representative in Tacoma, WA. The role blends outbound prospecting with customer delight to generate leads, owning the funnel from first click to close while ensuring CRM accuracy.

You will partner with marketing and sales to shorten the cycle and coach through webinars that fill the top of the funnel. Ideal candidates bring proven outbound calling experience, strong emotional intelligence, and the ability to translate jargon into clear English, with

Qualifications

• Calm under scope changes with Tacoma clients.
• Detail-oriented with a playfully-serious mindset.
• On-site Tacoma WA experience or willingness to relocate.
• Outbound calling experience paired with high emotional intelligence.
• Ability to translate jargon into plain English.

Responsibilities

• Decode why WA buyers say yes and double down on it.
• Hands-on ownership of social media calendars and community engagement.
• Close the gap between what marketing promises and sales delivers.
• Trade weekly notes with product on Tacoma buyer requests.
• Own the funnel from first click to closed-won, top to bottom.
• Keep the CRM honest so forecasts at KKR mean something.
• Sharpen the Senior Customer Service Representative value proposition for each vertical touched.
• Script the webinar that fills the sales marketing top of funnel.

Skills

Outbound Calling

Emotional Intelligence

Communication Skills

Detail-oriented

Tools

CRM system

Job description

Most marketers wait for leads; the Senior Customer Service Representative we want at KKR goes out and manufactures them. Pair delightfully-weird drive with 5 years and KKR returns $97,000 - $140,000, a Tacoma base, and growth that outpaces the title.

Key Responsibilities

• Decode why WA buyers say yes and double down on it
• Hands-on ownership of social media calendars and community engagement
• Close the gap between what marketing promises and sales delivers
• Trade weekly notes with product on what Tacoma buyers keep requesting
• Own the funnel from first click to closed-won, top to bottom
• Keep the CRM honest so forecasts at KKR mean something
• Sharpen the Senior Customer Service Representative value prop for each vertical we touch
• Script the webinar that fills the sales marketing top of funnel

What You'll Bring

• Demonstrated calm when a Tacoma, WA client changes scope mid-stream
• An eye for the playfully-serious detail that separates fine from finished
• Prior experience working on-site in Tacoma, WA, or willingness to relocate
• Enough Outbound Calling to be dangerous, enough Emotional Intelligence to be trusted
• A communication style that translates jargon back into plain English

There's a reason sales marketing leaders keep calling KKR: this quietly-relentless Tacoma, WA team simply refuses to ship anything mediocre. We trust the senior folks closest to the customer to make the call without a committee.

Take home $97,000 - $140,000, build your Outbound Calling under a mentor, lean on benefits, and shape a part-time week that finally fits.