Customer Success Specialist

Energy Innovation Corp; Tacoma (WA); On-site; USD 79,000 - 113,000; Full time

Job summary

BKD, a Tacoma, WA-based studio, is seeking a Customer Success Specialist who blends curiosity about why people buy with strong written communication and self-motivation. You will design landing pages and funnels, craft collateral, and implement QA-driven scoring to align marketing and sales with customer outcomes.

You’ll own outreach and partnerships in the Tacoma area, collaborating with teams to optimize the buyer journey while maintaining a steady, sustainable pace.

Qualifications

• 5+ years of hands-on experience in a sales marketing role.
• Strong Written Communication and Self-Motivation.
• Curiosity about why people buy and how messaging moves prospects.

Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers
• Create sales collateral, decks, and proposals that move prospects forward
• Stand up a QA Monitoring-driven scoring model the whole team believes
• Chase the sales marketing whitespace no rep in WA has worked
• Qualify inbound leads and route them through the sales funnel efficiently
• Cultivate referral channels and strategic partnerships in Tacoma
• Build the QA Monitoring report leadership checks before the WA review
• Use De-escalation and Decision Making tools to automate and scale outbound efforts

Skills

Written Communication

Self-Motivation

Sales Marketing

Job description

The Customer Success Specialist role at BKD rewards curiosity about why people buy as much as skill at making them. Bring Written Communication and Self-Motivation; we’ll bring $79,000 - $113,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers
• Create sales collateral, decks, and proposals that move prospects forward
• Stand up a QA Monitoring-driven scoring model the whole team believes
• Chase the sales marketing whitespace no rep in WA has worked
• Qualify inbound leads and route them through the sales funnel efficiently
• Cultivate referral channels and strategic partnerships in Tacoma
• Build the QA Monitoring report leadership checks before the WA review
• Use De-escalation and Decision Making tools to automate and scale outbound efforts

What You'll Bring

• A point of view, held loosely and defended well
• Working knowledge of Self-Motivation alongside transferable Written Communication chops
• A collaborator's reflex to share credit and absorb blame
• Around 5+ years of hands-on experience in a sales marketing role
• A WA sensibility, or genuine curiosity about this market
• Hands-on familiarity with Self-Motivation, sharpened by Written Communication side projects

BKD is a flat-and-fast Tacoma, WA studio where Written Communication gets treated with the seriousness most companies reserve for marketing. Our Tacoma, WA team moves at a steady, sustainable pace and protects time for deep, focused Decision Making work.

The package is honest: $79,000 - $113,000, a benefits plan that works, mentorship that lasts, and the flexibility to live in Tacoma, WA.

This posting reflects an open need we are working to close this quarter.