Customer Service Manager

Energy Innovation Corp; Norfolk (VA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Four-day flex week

Ongoing coaching

Job summary

KKR is seeking a Customer Service Manager in Norfolk, VA to bridge Call Center Operations with adaptable sales marketing. You will design email sequences, analyze buyer behavior, and reposition offers to grow brand impact, using Jira Service Management to drive results.

This role emphasizes measurable leadership and clear, fast decision making. The position offers a four-day flex week and ongoing coaching to deepen Jira Service Management skills.

Qualifications

• 8 years of experience in customer service management or related role.
• Proven ability to improve email sequences and QA processes.
• Experience with Jira Service Management.

Responsibilities

• Stand up email sequences that get opened, not buried.
• Decode why VA buyers say yes and double down on it.
• Read the sales marketing market and reposition the offer when it shifts.
• Grow brand awareness through QA Monitoring and Decision Making initiatives.
• Carry the VA number and the relationships that make it real.
• Rewrite the one-pager until a Norfolk stranger gets it in ten seconds.
• Pitch KKR at $85,000 - $130,000 value without apologizing for the price.
• Hand marketing the field intel that sharpens next quarter's ads.

Skills

Adaptability

Customer service management

Tools

Jira Service Management

Job description

The Customer Service Manager role at KKR sits where Call Center Operations meets Adaptability, and the candidate who blends both writes their own ceiling. Bring Adaptability and Jira Service Management sharpened over 8 years, and KKR answers with $85,000 - $130,000 plus a clear path up.

Key Responsibilities

• Stand up email sequences that get opened, not buried
• Decode why VA buyers say yes and double down on it
• Read the sales marketing market and reposition the offer when it shifts
• Grow brand awareness through QA Monitoring and Decision Making initiatives
• Carry the VA number and the relationships that make it real
• Rewrite the one-pager until a Norfolk stranger gets it in ten seconds
• Pitch KKR at $85,000 - $130,000 value without apologizing for the price
• Hand marketing the field intel that sharpens next quarter's ads

What You'll Bring

• The discipline to finish the boring 20% that makes the rest matter
• Working knowledge of Knowledge Base Management alongside transferable Adaptability chops
• A KKR mindset: scrappy today, scalable tomorrow
• Ability to learn new sales marketing systems quickly and apply them effectively
• Proven track record delivering results as a Customer Service Manager
• Comfort being measured against a clear manager bar

The team-oriented team behind KKR chose Norfolk on purpose, betting that great sales marketing work doesn't need a coastal zip code. Burnout is treated as a system bug at KKR, not a badge of slow-to-anger honor.

At KKR, you'll find $85,000 - $130,000, a four-day flex week option, and ongoing coaching to deepen your Jira Service Management skills.

We are reviewing QA Monitoring and Email Support backgrounds on a daily basis for this seat.