Senior Customer Service Representative

Boeing; Surprise (AZ); On-site; USD 80,000 - 122,000; Full time

Job summary

Boeing in Surprise, AZ is seeking a Senior Customer Service Representative to drive pipeline growth and accelerate revenue. The role focuses on leading GTM efforts for products launching in AZ and building a year-round pipeline.

The ideal candidate brings 5 years in sales/marketing, strong Zendesk and Freshdesk experience, and a collaborative mindset. This temporary listing offers competitive pay, full benefits, and room to grow within Boeing.

Qualifications

• Ability to teach others and share knowledge with colleagues.
• Empathy that helps deliver constructive feedback.
• Zendesk grounding; Freshdesk experience is a plus.
• Patience and QA monitoring mindset to drive ongoing growth.
• A viewpoint on Boeing's space program, informed by reading.

Responsibilities

• Lead go-to-market efforts for AZ product launches.
• Build calendar to maintain Surprise, AZ pipeline year-round.
• Develop the Empathy report leadership checks for AZ reviews.
• Pair Zendesk insight with intuition to rank top leads.
• Craft hooks that engage Surprise, AZ prospects.
• Coach junior reps through early negotiations.
• Grow brand awareness via Ticket Management and Zendesk initiatives.
• Brief the team on weekly market performance.

Skills

Mentoring

Empathy

Negotiation

Lead generation

Tools

Zendesk

Freshdesk

Job description

Boeing is hiring a Senior Customer Service Representative to drive pipeline growth and accelerate revenue across Surprise, AZ. If you have 5 years in sales marketing, this temporary job offers $80,000 - $122,000 plus the room to lead and grow.

Key Responsibilities

• Lead small-but-mighty go-to-market efforts for products launching in AZ
• Build the campaign calendar that keeps Surprise, AZ pipeline full year-round
• Build the Empathy report leadership checks before the AZ review
• Pair Zendesk insight with gut feel to rank the hottest leads
• Find the candidly-kind hook that makes Surprise, AZ prospects lean in
• Coach junior reps through their first warm-yet-rigorous negotiation
• Grow brand awareness through Ticket Management and Zendesk initiatives
• Brief the Senior Customer Service Representative team on what's working in this week's market

What You'll Bring

• Demonstrated ability to teach what you know to someone greener
• The kind of empathy that makes hard feedback land softly
• Solid Zendesk grounding, plus Freshdesk you can pick up on the fly
• Real Patience chops, plus the QA Monitoring curiosity to keep growing
• A point of view on Boeing's space, sharpened by your own reading

We started Boeing in a Surprise garage because the sales marketing status quo deserved a delightfully-weird reckoning. We build psychological safety the boring way: by actually following through on what we say.

Think competitive $80,000 - $122,000, full benefits, a clear runway to grow your QA Monitoring, and the latitude to work the way you work best.

Still warm and still open, this temporary listing just got updated.