Senior Customer Service Representative

Retail Advantage Group; Irving (TX); On-site; USD 88,000 - 134,000; Full time

Job summary

Retail Advantage Group is seeking a Senior Customer Service Representative to connect ticket management insight with campaigns that customers remember. The role offers a salary range of $88,000–$134,000 and a growth track, with a team where your 7 years of experience genuinely move the needle.

Expected responsibilities include negotiating pricing to hit quotas, differentiating against competitors, and ensuring consistent messaging across Irving, TX channels.

Qualifications

• 7+ years building expertise within the sales marketing space.
• Strong negotiation and pricing skills.
• Ability to present ideas to stakeholders at every level.

Responsibilities

• Negotiate pricing and close deals meeting quarterly quotas.
• Position Retail Advantage Group against competitors with clear value props.
• Pull the high-growth case study that closes a stalled Irving deal.
• Keep the messaging consistent from Irving, TX billboards to cold DMs.

Skills

Time Management

Negotiation

Stakeholder communication

Tools

Avaya

Job description

The Senior Customer Service Representative role is where Retail Advantage Group connects Ticket Management insight with campaigns that customers actually remember. We offer $88,000 - $134,000, a clear growth track, and a team where your 7 years of experience genuinely move the needle.

Key Responsibilities

• Position Retail Advantage Group against competitors with clear, differentiated value props
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Pull the high-growth case study that closes a stalled Irving deal
• Keep the messaging consistent from Irving, TX billboards to cold DMs
• Build the Churn Reduction report leadership checks before the TX review

What You'll Bring

• Demonstrated knack for making the supportive feel manageable
• Hands-on proficiency with Avaya, ideally paired with Time Management
• Demonstrated calm when an Irving, TX client changes scope mid-stream
• The judgment to distinguish a fire drill from an actual fire
• Comfortable presenting ideas to stakeholders at every level
• At least 7 years building expertise within the sales marketing space
• An appetite for ownership that scales with the stakes

At the heart of Retail Advantage Group is a hands-dirty belief that great sales marketing software should feel effortless. We believe the best sales marketing decisions get made closest to the work, not three floors up.

You join at $88,000 - $134,000, grow with a mentor, lean on benefits, and flex your hours so Irving fits work instead of the reverse.

We are growing the Retail Advantage Group team in TX and adding this position immediately.