Senior Customer Service Representative

Paramount; Renton (WA); On-site; USD 109,000 - 152,000; Full time

Benefits offered by this job

Mentor

Benefits package

Job summary

Paramount, based in Renton, WA, is seeking a Senior Customer Service Representative to own outcomes and drive sales marketing results. The role requires navigating the Renton territory, supporting senior account executives with prospecting and follow-up, and delivering data-driven strategies to close deals.

You will travel within the Renton, WA region, engage with leads, and contribute to event sponsorships and lead-capture programs.

Qualifications

• 7+ years owning outcomes, not just completing tasks.
• History of leaving sales marketing processes better than you found them.
• Collaborator's reflex to share credit and absorb blame.
• Comfort presenting to a WA-wide audience without a script.

Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Walk the Renton, WA territory and know it better than the map.
• Support senior account executives with prospecting and follow-up strategy.
• Read intent data and route the Renton hot leads first.
• Find the team-oriented hook that makes Renton, WA prospects lean in.
• Pull the flexible case study that closes a stalled Renton deal.
• Manage event sponsorships and lead-capture programs across Renton, WA

Skills

Own outcomes

7+ years experience

Process improvement

Collaborative

Presenting WA audience

Job description

The Senior Customer Service Representative we want at Paramount can read a quarter in trouble and walk in with a plan, not an apology. Earn $109,000 - $152,000, own outcomes, and grow your sales marketing career with a team that values 5 years of real experience.

Key Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Walk the Renton, WA territory and know it better than the map
• Support senior account executives with prospecting and follow-up strategy
• Read intent data and route the Renton hot leads first
• Find the team-oriented hook that makes Renton, WA prospects lean in
• Pull the flexible case study that closes a stalled Renton deal
• Manage event sponsorships and lead-capture programs across Renton, WA

What You'll Bring

• Eagerness to take ownership and run with new responsibilities
• 7+ years owning outcomes, not just completing tasks
• A history of leaving sales marketing processes better than you found them
• A collaborator's reflex to share credit and absorb blame
• Comfort presenting to a WA-wide audience without a script

What began as two engineers and a whiteboard in Renton is now Paramount, a performance-driven team obsessed with getting Adaptability right. We measure Senior Customer Service Representative success by problems solved, not hours logged at your Renton, WA desk.

You bring the Customer Journey Mapping; we bring $109,000 - $152,000, a mentor, a benefits package, and the freedom to grow on your terms in Renton.

This role is being actively staffed, with offers expected before the quarter closes.

Your background in ServiceNow could be exactly the missing piece here in Renton, so reach out.