Customer Service Manager

Paramount; City of Syracuse (NY); Remote; USD 78,000 - 116,000; Full time

Benefits offered by this job

Mentorship program

Remote work

Benefits package

Job summary

Paramount is seeking a Customer Service Manager to drive sales and marketing decisions with a NY market focus in a remote role. You will lead outreach, align marketing promises with sales delivery, and mentor a team of managers while owning outcomes.

Anchored in Syracuse, NY, the company offers a mentor-led environment and a strong benefits package as part of a comprehensive remote work setup.

Qualifications

• Demonstrated comfort owning sales and marketing decisions in a NY market.
• Strong listening skills and ability to analyze customer feedback.
• Experience mentoring or coaching manager-level teammates.

Responsibilities

• Pitch upsells that feel like favors, not invoices.
• Draft cold-outreach copy for manager buyer’s inbox.
• Close the gap between marketing promises and sales delivery.
• Brief the Customer Service Manager team on weekly market insights.
• Design landing pages and funnels to convert traffic into customers.
• Sharpen the value prop for each vertical touched.

Skills

Active listening

Customer feedback analysis

Mentoring / coaching

Authorized to work in US without Spons

Written communication

Job description

The Customer Service Manager role at Paramount rewards curiosity about why people buy as much as skill at making them. This remote job in NY answers 8 years of effort with $78,000 - $116,000 and answers ambition with a clear way up.

Key Responsibilities

• Pitch upsells that feel like favors, not invoices
• Draft the cold-outreach copy that survives a manager buyer's inbox
• Close the gap between what marketing promises and sales delivers
• Brief the Customer Service Manager team on what's working in this week's market
• Design landing pages and conversion funnels that turn traffic into customers
• Sharpen the Customer Service Manager value prop for each vertical we touch
• Build the campaign calendar that keeps Syracuse, NY pipeline full year-round

What You'll Bring

• Comfort owning sales marketing decisions in a NY market
• Fluency across Active Listening and Customer Feedback Analysis, with strong opinions on both
• Demonstrated capacity to mentor or support manager teammates
• Authorized to work in the United States without sponsorship
• Written communication clear enough to survive a forwarded email chain

Anchored in Syracuse, NY, Paramount designs the kind of self-directed systems that sales marketing teams quietly depend on every single day. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Customer Service Manager.

We pair $78,000 - $116,000 with a seasoned mentor, so your Patience sharpens fast while the benefits quietly take care of everything else.

The listing went live again hours ago for the remote position.