Senior Customer Service Representative

TechNova Group; Sunnyvale (CA); On-site; USD 136,000 - 183,000; Full time

Job summary

TechNova Group in Sunnyvale, CA is seeking a Senior Customer Service Representative who thrives when tackling complex support journeys and driving revenue through strategic interactions. You will own the queue of customer touchpoints, participate in product demos, and refine scripts to improve win rates.

The role rewards 5+ years in sales/marketing with autonomy, mentorship, and a clear path for growth. Fresh as of today, this senior seat is available as TechNova Group continues to invest in

Qualifications

• Strong time-management skills with a bias toward action.
• Solid Empathy grounding, plus Call Center Operations you can pick up on the fly.
• A teammate's instinct to unblock others before yourself.
• 7 years that taught you which corners can be cut.

Responsibilities

• Report on attribution and channel ROI to inform the budget cycle.
• Sit in on demos and tighten the script after every loss.
• Own the handoff doc that keeps nothing falling between Avaya and CRM.
• Find the oddball-friendly hook that makes Sunnyvale, CA prospects lean in.
• Stitch together a referral program TechNova Group customers want to share.
• Beat last quarter's $136,000 - $183,000 number without burning the pipeline.

Skills

Time-management

Empathy

Call Center Operations

Team collaboration

Job description

If you've ever rebuilt a stalled pipeline from scratch, the Senior Customer Service Representative opening at TechNova Group will feel like home. At $136,000 - $183,000, this Senior Customer Service Representative seat rewards 5+ years in sales marketing with autonomy, mentorship, and a long runway for growth.

Key Responsibilities

• Report on attribution and channel ROI to inform the $136,000 - $183,000 budget cycle
• Sit in on demos and tighten the script after every loss
• Own the handoff doc that keeps nothing falling between Avaya and CRM
• Find the oddball-friendly hook that makes Sunnyvale, CA prospects lean in
• Stitch together a referral program TechNova Group customers want to share
• Beat last quarter's $136,000 - $183,000 number without burning the pipeline

What You'll Bring

• Strong time-management skills and a bias toward action
• Solid Empathy grounding, plus Call Center Operations you can pick up on the fly
• A teammate's instinct to unblock others before yourself
• 7 years that taught you which corners can be cut

People choose TechNova Group because we pair relentlessly curious technology with a team that genuinely cares, right here in Sunnyvale. Respect for your craft and your life outside it sits at the core of how TechNova Group operates.

We answer the money question first with $136,000 - $183,000, then keep going with growth budgets, mentorship, and a flexible temporary schedule.

Fresh as of this morning, TechNova Group marked the senior seat available.