Technical Support Specialist

Energy Innovation Corp; Cary (NC); Presencial; USD 55 000 - 82 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship

Benefits package

Resumo da oferta

Two Sigma seeks a Technical Support Specialist in Cary, NC, offering $55,000–$82,000 annually. This junior role combines hands-on ownership, a collaborative team, and clear opportunities to level up while aligning with Cary living.

The position emphasizes mentorship, a comprehensive benefits suite, and a flexible schedule that fits Cary, NC residents. You’ll drive customer success and growth through proactive engagement and cross-team collaboration.

Qualificações

• Proven follow-through, measured in shipped things.
• Growth mindset that treats feedback as fuel.
• 1+ years building trust the slow, unglamorous way.
• Experience thriving in an endlessly-iterating, deadline-driven setting.
• Hands-on command of project management, with Intercom as a close second.

Responsabilidades

• Drive upsell and renewal conversations with existing accounts.
• Maintain accurate records in the CRM and forecast monthly bookings.
• Push Phone Etiquette adoption so the NC team stops flying blind.
• Run point on trade shows and pop-ups throughout NC.
• Spot which Cary accounts are about to churn and win them back.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Nurture the slow sales marketing leads until timing flips in our favor.

Conhecimentos

Follow-through

Growth mindset

Trust building

Deadline-driven

Project management

Ferramentas

Intercom

Descrição da oferta de emprego

Forget the funnel metaphor for a second: Two Sigma's next Technical Support Specialist in Cary cares about momentum, and Phone Etiquette is how you create it. This junior role pairs a $55,000 - $82,000 salary with hands‑on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Drive upsell and renewal conversations with existing Two Sigma accounts
• Maintain accurate records in the CRM and forecast monthly bookings
• Push Phone Etiquette adoption so the NC team stops flying blind
• Run point on trade shows and pop‑ups throughout NC
• Spot which Cary accounts are about to churn and win them back
• Craft compelling messaging tailored to sales marketing buyers and decision‑makers
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Proven follow‑through, measured in shipped things rather than good intentions
• A growth mindset that treats feedback as fuel, not threat
• 1+ years building trust the slow, unglamorous way
• Experience thriving in an endlessly‑iterating, deadline‑driven setting like Two Sigma
• Hands‑on command of Project Management, with Intercom as a close second
• Experience supporting cross‑functional teams in a junior capacity

Two Sigma turned a frustration with sales marketing into a forward‑thinking business that now serves customers far beyond NC. Our team in NC keeps a running list of what we'd do differently, and we actually act on it.

We do not just dangle $55,000 - $82,000; we back it with mentorship, a real benefits suite, and schedules that bend around Cary, NC living.