Customer Service Manager

Energy Innovation Corp; Woodbury (MN); On-site; USD 96,000 - 147,000; Full time

Benefits offered by this job

Health insurance

Growth path to senior sales marketing

Job summary

CBRE Group in Woodbury, MN is seeking a Marketing-to-Revenue oriented Customer Service Manager in a contract role. You will build landing pages to convert curiosity into demos and use Zendesk data to rank leads, reporting ROI to guide budgeting.

You'll represent a hands-on professional who can draft cold outreach, manage territory, and ensure first-call resolutions with leadership checks for MN reviews. Competitive pay and health coverage provided.

Qualifications

• Experience using Zendesk in sales/marketing scenarios.
• Strong collaboration and communication skills.
• Ability to translate marketing into revenue outcomes.

Responsibilities

• Build landing pages that turn Woodbury curiosity into demo bookings
• Pair Zendesk insight with gut feel to rank the hottest leads
• Report on attribution and channel ROI to inform the $96,000 - $147,000 budget cycle
• Draft the cold-outreach copy that survives a manager buyer's inbox
• Walk the Woodbury, MN territory and know it better than the map
• Build the First Call Resolution report leadership checks before the MN review

Skills

Zendesk

Cold Call

Analytical Thinking

Stakeholder Alignment

Collaboration

Tools

Zendesk

Avaya

Job description

Marketing that doesn't move revenue is decoration, so CBRE Group hires Customer Service Manager talent that connects creative to closed deals. Picture $96,000 - $147,000, a contract cadence, and 8 years of First Call Resolution translating into a manager seat you actually steer at CBRE Group.

Key Responsibilities

• Build landing pages that turn Woodbury curiosity into demo bookings
• Pair Zendesk insight with gut feel to rank the hottest leads
• Report on attribution and channel ROI to inform the $96,000 - $147,000 budget cycle
• Draft the cold-outreach copy that survives a manager buyer's inbox
• Walk the Woodbury, MN territory and know it better than the map
• Build the First Call Resolution report leadership checks before the MN review

What You'll Bring

• A collaborator who makes the manager review feel less like an exam
• Working understanding of both Cold Calling and Zendesk in real-world settings
• Reliable, accountable, and committed to following through
• Manager fluency in Analytical Thinking, with Avaya on your roadmap
• The diplomacy to align stakeholders who don't agree yet

CBRE Group was founded on a hunch that sales marketing could be far less awful, and Woodbury turned out to be the perfect place to prove it. You'll never have to guess where you stand with your manager in this contract role.

We offer a competitive salary of $96,000 - $147,000, comprehensive health coverage, and a clear path to grow into senior sales marketing work.

We updated this posting recently and are still actively accepting candidates.