Customer Service Representative

Energy Innovation Corp; Denton (TX); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Flexible schedules

Job summary

Public Service Institute in Denton, TX is hiring a Customer Service Representative to drive referral growth, advise on lead quality, and manage outbound activities. The role emphasizes mentorship, a strong benefits suite, and flexible scheduling around Denton living.

You will own ownership of outreach, nurture pipelines, and help ensure smooth handoffs between teams while engaging with customers and buyers who may not yet know our offerings.

Qualifications

• Escalation management experience with empathy.
• Growth mindset with openness to feedback.
• Strong organizational skills; ability to juggle multiple workstreams.
• 1+ year(s) of relevant experience.
• Commitment to completing the 20% that makes the rest matter.
• Ability to build trust in slow, steady way.

Responsibilities

• Stitch together a referral program customers want to share.
• Rank hottest leads using customer success insight.
• Turn $46,000-$66,000 budget into documented growth.
• Own social media calendars and community engagement.
• Identify Escalation Management gaps at handoff.
• Own handoff doc between Outbound Calling and CRM.
• Pitch the offering to buyers unfamiliar with us.

Skills

Escalation management

Growth mindset

Organizational skills

Customer service

1+ years experience

Trust-building

Job description

Public Service Institute hires Customer Service Representative talent that measures itself in pipeline created, not meetings booked. This Denton opening trades 1 years and Outbound Calling for $46,000 - $66,000, then layers on the ownership most listings only hint at.

Key Responsibilities

• Stitch together a referral program Public Service Institute customers want to share
• Pair Customer Success insight with gut feel to rank the hottest leads
• Turn a $46,000 - $66,000 budget into measurable documentation-first growth
• Hands-on ownership of social media calendars and community engagement
• Sniff out the Escalation Management gap that's leaking deals at handoff
• Own the handoff doc that keeps nothing falling between Outbound Calling and CRM
• Pitch Public Service Institute's heads-down-and-happy offering to buyers who haven't heard of us yet

What You’ll Bring

• Real proficiency with Escalation Management, plus willingness to learn Empathy fast
• A growth mindset and openness to constructive feedback
• Sharp organizational skills and an ability to juggle multiple workstreams
• 1+ years that left you with strong instincts and few
• The discipline to finish the boring 20% that makes the rest matter
• Demonstrated knack for making the calmly-fast-moving feel manageable
• 1+ years building trust the slow, unglamorous way

Trusted by businesses nationwide, Public Service Institute operates a quality-focused sales marketing platform from its Denton base. Inclusion isn’t a poster on the Denton, TX wall; it’s who gets pulled into the room and heard.

We do not just dangle $46,000 - $66,000; we back it with mentorship, a real benefits suite, and schedules that bend around Denton, TX living.

Last touched this morning, the Customer Service Representative listing remains active and unfilled.