Customer Success Specialist

Energy Innovation Corp; Longmont (CO); Remoto; USD 75.000 - 99.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity participation

Mentorship from leaders

Descrizione del lavoro

Public Policy Institute is seeking a remote Customer Success Specialist to own outbound calling work and drive client onboarding. The role is guided from Longmont, CO, with equity participation and mentorship from accomplished leaders, offering a $75,000 - $99,000 salary range.

You will win back churned logos, handle objections on price, and lead multi-channel campaigns to generate qualified leads while helping newcomers convert and stay engaged with the platform.

Competenze

• A point of view sharpened by readings in Public Policy Institute's space.
• Judgment to say no to ideas at the wrong time.
• Experience guiding mid-level initiatives in a remote role.

Mansioni

• Turn churned logos into win-back targets with a plan.
• Field objections on price like a mid-level pro.
• Pitch Public Policy Institute's offering to buyers unfamiliar with it.
• Walk new clients through onboarding so they stick around.
• Pitch upsells that feel like added value, not invoices.
• Develop and execute multi-channel campaigns that drive qualified leads.

Conoscenze

Remote work experience

Leadership experience

Clear communication

Descrizione del lavoro

We empower our sales marketing team to experiment boldly, and this Customer Success Specialist seat is where that work begins. Join Public Policy Institute as a remote Customer Success Specialist and take real ownership of Outbound Calling work while earning $75,000 - $99,000 and growing your craft.

Key Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan
• Field objections on price the way a mid-level pro does it
• Pitch Public Policy Institute's detail-focused offering to buyers who haven't heard of us yet
• Walk new sales marketing clients through onboarding so they stick around
• Pitch upsells that feel like favors, not invoices
• Develop and execute multi-channel campaigns that drive qualified leads for Public Policy Institute

What You'll Bring

• A point of view on Public Policy Institute's space, sharpened by your own reading
• A communication style that translates jargon back into plain English
• The judgment to say no to good ideas at the wrong time
• Experience at the mid-level inside a remote role
• Proven leadership experience guiding mid-level-level initiatives

Operating out of Longmont, Public Policy Institute designs the tools that power thousands of businesses in the sales marketing sector. Slack threads here stay civil because we critique the Outbound Calling work, not the human behind it.

Public Policy Institute rewards your empathy-led work with $75,000 - $99,000, equity participation, and mentorship from accomplished sales marketing leaders.

Live right now in Longmont, CO, and reviewing newcomers daily.

Seize this opportunity in Longmont, CO and apply before the deadline.