Customer Support Specialist

Energy Innovation Corp; Lake Charles (LA); Vor Ort; USD 82.000 - 112.000; Vollzeit

Zusammenfassung

Accenture in Lake Charles is seeking a Customer Support Specialist with a strong onboarding background and 6+ years’ experience in a fast-paced sales/marketing setting. You will leverage Salesforce Service Cloud to manage customer journeys, maintain accurate CRM data, and drive revenue through strategic engagement.

The role emphasizes prioritization, employee-centric service, and a thoughtful, data-driven approach to converting opportunities while improving retention in a dynamic market.

Qualifikationen

• Customer onboarding expertise in a fast-moving sales/marketing environment.
• 6+ years of experience with strong instincts.
• Ability to prioritize when multiple items are urgent.
• Experience making the employee-centric feel manageable.

Aufgaben

• Cultivate referral channels and strategic partnerships in Lake Charles.
• Decode why LA buyers say yes and double down on it.
• Set and monitor KPIs tied to revenue, retention, and cost.Keep the CRM accurate so forecasts are meaningful.
• Demonstrate high emotional intelligence and demand-generation experience.
• Read intent data and route hot leads first.
• Grow Accenture's flexible footprint one earned introduction at a time.
• Increase brand awareness through patience and active listening.

Kenntnisse

Customer Onboarding

Years of Experience (6+)

Prioritization under pressure

Employee-centric approach

Emotional Intelligence

Read intent data

Tools

Salesforce Service Cloud

Jobbeschreibung

The Lake Charles market is crowded; Accenture's next Customer Support Specialist wins by being remembered, not just heard. You supply 6 years and Ticket Management; Accenture supplies $82,000 - $112,000, a Lake Charles home, and growth that does not flatten out.

Key Responsibilities

• Cultivate referral channels and strategic partnerships in Lake Charles
• Decode why LA buyers say yes and double down on it
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Keep the CRM honest so forecasts at Accenture mean something
• Strong command of Emotional Intelligence, with 7 of demand-generation experience
• Read intent data and route the Lake Charles hot leads first
• Grow Accenture's genuinely-flexible footprint one earned introduction at a time
• Grow brand awareness through Patience and Active Listening initiatives

What You'll Bring

• Demonstrated Customer Onboarding expertise in a fast-moving sales marketing environment
• 6+ years that left you with strong instincts and few illnesses
• An instinct for prioritization when everything is labeled urgent
• Demonstrated knack for making the employee-centric feel manageable
• Practical Salesforce Service Cloud skills sharpened in a contract setting

At Accenture, an autonomy-rich Lake Charles-based studio, the whole mission boils down to making Patience feel effortless for everyone downstream. Inclusion isn't a poster on the Lake Charles, LA wall; it's who gets pulled into the room and heard.

You get $82,000 - $112,000, a growth runway, a mentor, full benefits, and a flexible Lake Charles, LA setup, no fine print, no catch.

As of this visit, Accenture is actively reviewing for the Customer Support Specialist role.