Senior Customer Service Representative

Egreenservices; Louisville (KY); On-site; USD 71,000 - 108,000; Full time

Benefits offered by this job

Mentor

Benefits package

Flexible schedule

Room to grow

Job summary

Community Solutions Group seeks a Senior Customer Service Representative in Louisville, KY. You will own targeted campaigns, coordinate launches across teams, and craft follow-ups that drive responses and bookings.

Expect a 7+ year sales marketing background, KY market insight, and strong communication to engage buyers. The role offers a mentor, benefits package, and room to grow on a flexible schedule.

Qualifications

• 7+ years of hands-on experience in a sales marketing role.
• KY market sensibility and regulatory knowledge.
• Excellent written and verbal communication, concise yet complete.
• Ability to coordinate across teams and manage campaigns end-to-end.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Write follow-ups that get answered, not the ones that get ignored.
• Decode why KY buyers say yes and double down on it.
• Hands-on ownership of social media calendars and community engagement.
• Build landing pages that turn Louisville curiosity into demo bookings.
• Map buyer pain to Community Solutions Group's pitch deck, slide by slide.

Skills

Sales marketing experience

Cross-functional collaboration

KY regulations knowledge

Strong communication

Job description

Most sales marketing teams chase volume, but Community Solutions Group's Senior Customer Service Representative role is built around the few accounts that move everything. Consider the trade: your 5 years of ServiceNow for $71,000 - $108,000, a freelance schedule, and ownership most shops never offer.

Key Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Write follow-ups that get answered, not the ones that get ignored
• Decode why KY buyers say yes and double down on it
• Hands-on ownership of social media calendars and community engagement
• Build landing pages that turn Louisville curiosity into demo bookings
• Map buyer pain to Community Solutions Group's pitch deck, slide by slide

What You'll Bring

• A KY sensibility, or genuine curiosity about this market
• The communication discipline to over-share early and trim later
• Knowledge of KY-specific regulations relevant to sales marketing work
• Around 7+ years of hands-on experience in a sales marketing role

Community Solutions Group blends Salesforce Service Cloud and Gorgias expertise to deliver relentlessly-kind outcomes for clients in Louisville, KY. Our team in KY keeps a running list of what we'd do differently, and we actually act on it.

For your 6 of Salesforce Service Cloud, expect $71,000 - $108,000, a mentor, a benefits package, and the room to grow on a flexible schedule.

Our talent team is live and responsive, screening new resumes as they land.