Senior Customer Service Representative

KFC; Longmont (CO); On-site; USD 90,000 - 134,000; Full time

Benefits offered by this job

Full benefits

Mentor

Growth runway

Flexible Longmont setup

Job summary

KFC in Longmont, CO is seeking a Senior Customer Service Representative to drive exceptional customer experiences while managing a $90,000–$134,000 annual package. You will champion data-driven decisions, collaborate across teams, and leverage Salesforce Service Cloud to optimize campaigns and service delivery.

The role offers a clear growth track, a mentor, full benefits, and a flexible Longmont setup with no hidden catches.

Qualifications

• Proven ability to deliver data-driven outcomes under deadlines.
• Collaborative mindset with enthusiasm for teamwork.
• Strong interpersonal skills and conflict resolution.
• Experience with Salesforce Service Cloud is a plus.

Responsibilities

• Sell the trust-the-team roadmap, not just today's feature set.
• Find candor-rich hooks to engage Longmont prospects.
• Push Salesforce Service Cloud adoption for the CO team.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Analyze campaign metrics and optimize spend against revenue targets.

Skills

Interpersonal Skills

Conflict Resolution

Customer Service

Data-driven decisions

Tools

Salesforce Service Cloud

Job description

The Senior Customer Service Representative opening at KFC is for someone who can carry a $90,000 - $134,000 number and still sweat the customer experience. We offer $90,000 - $134,000, a clear growth track, and a team where your 6 years of experience genuinely move the needle.

Key Responsibilities

• Sell the trust-the-team roadmap, not just today's feature set
• Find the candor-rich hook that makes Longmont, CO prospects lean in
• Push Salesforce Service Cloud adoption so the CO team stops flying blind
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Analyze campaign metrics and optimize spend against revenue targets

What You'll Bring

• Track record that proves you can data-honest ship under deadline pressure
• A collaborative mindset and genuine enthusiasm for teamwork
• Strong working knowledge of Interpersonal Skills and Conflict Resolution
• Real Customer Service chops, plus the Salesforce Service Cloud curiosity to keep growing
• Strong time-management skills and a bias toward action

The calmly-fast-moving minds at KFC have made Longmont, CO an unlikely hub for serious Customer Service and Conflict Resolution work. Learning out loud is encouraged here, so share the Salesforce Service Cloud rabbit hole you fell down yesterday.

You get $90,000 - $134,000, a growth runway, a mentor, full benefits, and a flexible Longmont, CO setup, no fine print, no catch.