Customer Service Manager

Kentucky Fried Chicken (KFC); Rock Springs (WY); Hybrid; USD 84,000 - 119,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor focused on inbound call growth

Job summary

Kentucky Fried Chicken (KFC) in Rock Springs, WY seeks a Customer Service Manager to own the regional customer experience. Read intent data to route hot leads, forecast demand, and build territory plans that maximize Rock Springs coverage.

This hybrid role offers $84,000-$119,000 annually, paid learning days, and a mentor focused on your inbound call handling growth; a door is open for new ideas in a fast-paced sales marketing environment.

Qualifications

• Knowledge of WY-specific regulations relevant to sales marketing work.
• Strong rapport-building skills and a genuinely positive presence.
• Demonstrated Problem Solving expertise in a fast-moving sales marketing environment.
• Demonstrated ability to manage competing priorities under tight deadlines.

Responsibilities

• Read intent data and route the Rock Springs hot leads first.
• Grow brand awareness through Problem Solving and Customer Feedback Analysis initiatives.
• Forecast demand and align marketing investment with sales objectives.
• Dig into Leadership funnels and fix the step where buyers vanish.
• Build territory plans that maximize coverage across Rock Springs, WY.
• Turn cold sales marketing leads into signed deals across Rock Springs, WY.
• Deliver persuasive product demos to collaborative buyers and stakeholders.
• Mine Net Promoter Score data for the heads-down-and-happy story that wins the room.

Skills

WY regulations

Strong rapport-building

Problem solving

Prioritization

Positive presence

Job description

KFC is on a mission to own its category, and the right Customer Service Manager will help us get there faster. Everything here scales with you — $84,000 - $119,000 at 8 years, sales marketing ownership soon after, and a KFC ladder above.

Key Responsibilities

• Read intent data and route the Rock Springs hot leads first
• Grow brand awareness through Problem Solving and Customer Feedback Analysis initiatives
• Forecast demand and align marketing investment with sales objectives
• Dig into Leadership funnels and fix the step where buyers vanish
• Build territory plans that maximize coverage across Rock Springs, WY
• Turn cold sales marketing leads into signed deals across Rock Springs, WY
• Deliver persuasive product demos to collaborative buyers and stakeholders
• Mine Net Promoter Score data for the heads-down-and-happy story that wins the room

What You'll Bring

• Knowledge of WY-specific regulations relevant to sales marketing work
• A portfolio that speaks louder than any line on your resume
• Comfort with a KFC pace that rarely sits still
• Strong rapport-building skills and a genuinely positive presence
• Demonstrated ability to manage competing priorities under tight deadlines
• Demonstrated Problem Solving expertise in a fast-moving sales marketing environment

Across WY, the impact-driven sales marketing systems people trust most often turn out to be KFC, built quietly in Rock Springs. At KFC the org chart is flat enough that good ideas don't need a passport to travel.

This Rock Springs, WY role comes with $84,000 - $119,000, hybrid work, paid learning days, and a mentor focused on your Inbound Call Handling growth.

Right now in Rock Springs, the Customer Service Manager chair sits open and the door is unlocked.