Senior Customer Experience Lead - Data-Driven, Flexible Growth

KFC; Longmont (CO); On-site; USD 90,000 - 134,000; Full time

Benefits offered by this job

Full benefits

Mentor

Growth runway

Flexible Longmont setup

Job summary

KFC in Longmont, CO is seeking a Senior Customer Service Representative to drive exceptional customer experiences while managing a $90,000–$134,000 annual package. You will champion data-driven decisions, collaborate across teams, and leverage Salesforce Service Cloud to optimize campaigns and service delivery.

The role offers a clear growth track, a mentor, full benefits, and a flexible Longmont setup with no hidden catches.

Qualifications

• Proven ability to deliver data-driven outcomes under deadlines.
• Collaborative mindset with enthusiasm for teamwork.
• Strong interpersonal skills and conflict resolution.
• Experience with Salesforce Service Cloud is a plus.

Responsibilities

• Sell the trust-the-team roadmap, not just today's feature set.
• Find candor-rich hooks to engage Longmont prospects.
• Push Salesforce Service Cloud adoption for the CO team.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Analyze campaign metrics and optimize spend against revenue targets.

Skills

Interpersonal Skills

Conflict Resolution

Customer Service

Data-driven decisions

Tools

Salesforce Service Cloud

Job description

KFC in Longmont, CO is seeking a Senior Customer Service Representative to drive exceptional customer experiences while managing a $90,000–$134,000 annual package. You will champion data-driven decisions, collaborate across teams, and leverage Salesforce Service Cloud to optimize campaigns and service delivery.

The role offers a clear growth track, a mentor, full benefits, and a flexible Longmont setup with no hidden catches.