Senior Customer Service Representative

Energy Innovation Corp; Independence (MO); On-site; USD 79,000 - 121,000; Full time

Job summary

3M in Independence, MO is hiring a Senior Customer Service Representative to own outcomes and advance your sales marketing career. You’ll be mentored while tackling growth-focused projects and gain a fast track into senior roles.

Demonstrated experience in call center operations, data interpretation, and market research will help you influence decisions. You will collaborate across teams to align messaging and win back at-risk accounts.

Qualifications

• Calm under pressure when a client scope changes mid-stream.
• Strong ability to interpret data and translate findings into clear recommendations.
• Experience with call center operations and customer interactions.

Responsibilities

• Build Avaya report leadership checks before the MO review.
• Keep messaging consistent from Independence, MO billboards to cold DMs.
• Line up growth-minded sponsorships that put 3M in front of buyers.
• Conduct market research to uncover trends shaping the sales marketing space.
• Hands-on ownership of social media calendars and community engagement.
• Spot which Independence accounts are about to churn and win them back.

Skills

Call Center Operations

Data interpretation

Market research

Clear communication

Team collaboration

Tools

Avaya

Job description

We opened this Senior Customer Service Representative role because 3M's Independence ambitions outgrew the team carrying them. Earn $79,000 - $121,000, own outcomes, and grow your sales marketing career with a team that values 5 years of real experience.

Key Responsibilities

• Build the Avaya report leadership checks before the MO review
• Keep the messaging consistent from Independence, MO billboards to cold DMs
• Line up the growth-minded sponsorships that put 3M in front of buyers
• Conduct market research to uncover trends shaping the sales marketing space
• Hands-on ownership of social media calendars and community engagement
• Spot which Independence accounts are about to churn and win them back

What You'll Bring

• Demonstrated calm when an Independence, MO client changes scope mid-stream
• Calm under the collaborative chaos a senior role tends to generate
• Comfort interpreting data and translating findings into clear recommendations
• A knack for Call Center Operations that colleagues quietly come to rely on

3M is an autonomy-driven Independence, MO studio where Call Center Operations gets treated with the seriousness most companies reserve for marketing. Mentorship goes both ways at 3M, and seniority never means having all the answers.

Your 7 of experience earn you $79,000 - $121,000 here, alongside mentorship and a fast track into senior sales marketing roles.

Re-dated this morning, 3M continues hiring for the Senior Customer Service Representative role.