Customer Service Manager

Energy Innovation Corp; Cedar Rapids (IA); Hybrid; USD 81,000 - 125,000; Full time

Benefits offered by this job

Hybrid Cedar Rapids office

Generous PTO

Development opportunities

Job summary

3M in Cedar Rapids seeks a Customer Service Manager for a hybrid role. The job centers on ownership, strategic leadership, and driving sales-marketing alignment across teams.

Responsibilities include surfacing upsell opportunities, optimizing messaging, and nurturing partnerships. Salary ranges from $81,000 to $125,000 with generous PTO and a commitment to your development.

Qualifications

• Leadership experience guiding cross-functional teams
• Strong communication across stakeholders
• Strategic thinking with a results orientation
• Experience supporting cross-functional teams in a manager capacity
• Proven ability to lead initiatives at manager level

Responsibilities

• Sniff out the Upselling gap that's leaking deals at handoff
• Tune the ad creative until the sales marketing cost-per-lead drops
• Partner with Growth Mindset specialists to align content with demand-generation goals
• Nurture the slow sales marketing leads until timing flips in our favor
• Cultivate referral channels and strategic partnerships in Cedar Rapids
• Run experiments on sales marketing messaging and keep only what converts

Skills

Leadership

Communication

Strategic thinking

Remote work

Tools

Salesforce Service Cloud

Job description

3M pays $81,000 - $125,000 for a Customer Service Manager because mediocre growth costs far more than great hiring ever could. The center of gravity here is ownership — $81,000 - $125,000 and a remote schedule orbit it, and 7 years gets you in the door.

Key Responsibilities

• Sniff out the Upselling gap that's leaking deals at handoff
• Tune the ad creative until the sales marketing cost-per-lead drops
• Partner with Growth Mindset specialists to align content with demand-generation goals
• Nurture the slow sales marketing leads until timing flips in our favor
• Cultivate referral channels and strategic partnerships in Cedar Rapids
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• The reflex to surface risk before it surfaces itself
• A learner's pace that keeps up with shifting requirements
• Practical Salesforce Service Cloud skills sharpened in a remote setting
• Authorized to work in the United States without sponsorship
• A bias toward asking the dumb question before the expensive mistake
• Experience supporting cross-functional teams in a manager capacity
• Proven leadership experience guiding manager-level initiatives

Quietly, from Cedar Rapids, 3M has become the zero-bureaucracy sales marketing partner that IA's most demanding teams refuse to replace. Trust is the default setting at 3M; you have to actively spend it to lose it.

Expect $81,000 - $125,000, a hybrid Cedar Rapids office, generous PTO, and leaders who treat your development as a real priority.

Still warm and still open, this remote listing just got updated.