Senior Customer Service Representative

Egreenservices; Farmington (NM); On-site; USD 74,000 - 107,000; Full time

Job summary

Performance Solutions Inc in Farmington, NM seeks a Senior Customer Service Representative to own end-to-end sales/marketing initiatives. You will guide from first click to closed-won, run screen-share demos to signature, and nurture leads until timing flips in our favor while designing high-converting landing pages and funnels.

You will align marketing promises with sales delivery, coach the CSR team toward value selling, and maintain consistent messaging from local ads to DMs.

Qualifications

• Senior-level experience coordinating cross-functional sales and marketing initiatives.
• 6+ years leading end-to-end sales/marketing projects.
• Knowledge of call center operations and Twilio Flex.
• Strong written and verbal communication skills.
• CSAT reporting and performance metrics knowledge.

Responsibilities

• Own the funnel from first click to closed-won, top to bottom.
• Carry the demo from screen-share to signature in one sitting.
• Nurture the slow sales marketing leads until timing flips in our favor.
• Design landing pages and conversion funnels that turn traffic into customers.
• Close the gap between what marketing promises and sales delivers.
• Coach the Senior Customer Service Representative team off discounting and onto value selling.
• Keep the messaging consistent from Farmington, NM billboards to cold DMs.

Skills

Senior leadership

Growth mindset

6+ years experience

Call Center Operations

Twilio Flex

Communication skills

CSAT reporting

Tools

Twilio Flex

Job description

Growth lives in the gaps competitors ignore, and Performance Solutions Inc's Senior Customer Service Representative role exists to find them across Farmington, NM. The appeal is layered — $74,000 - $107,000, a temporary rhythm, sales marketing ownership, and a Performance Solutions Inc crew that backs bold calls.

Key Responsibilities

• Own the funnel from first click to closed-won, top to bottom
• Carry the demo from screen-share to signature in one sitting
• Nurture the slow sales marketing leads until timing flips in our favor
• Design landing pages and conversion funnels that turn traffic into customers
• Close the gap between what marketing promises and sales delivers
• Coach the Senior Customer Service Representative team off discounting and onto value selling
• Keep the messaging consistent from Farmington, NM billboards to cold DMs

What You'll Bring

• Experience supporting cross-functional teams in a senior capacity
• A growth mindset that treats feedback as fuel, not threat
• 6 or more years steering sales marketing projects end to end
• Working knowledge of Call Center Operations alongside transferable Twilio Flex chops
• Excellent written and verbal communication skills
• Strong working knowledge of Work Ethic and CSAT Reporting

Here at Performance Solutions Inc, we combine warm-yet-rigorous engineering with a relentless focus on the customers we serve in Farmington, NM. Politics die fast at Performance Solutions Inc because we put the awkward stuff on the table early.

Pay is $74,000 - $107,000, growth is structured, mentorship is personal, and the flexible temporary schedule is non-negotiable in your favor.

As of right now, Performance Solutions Inc is still reading every resume that lands here.

The version of you that already works at Performance Solutions Inc is just one application ahead.