Growth-Oriented Senior Customer Service Lead (Temporary)

Egreenservices; Farmington (NM); On-site; USD 74,000 - 107,000; Full time

Job summary

Performance Solutions Inc in Farmington, NM seeks a Senior Customer Service Representative to own end-to-end sales/marketing initiatives. You will guide from first click to closed-won, run screen-share demos to signature, and nurture leads until timing flips in our favor while designing high-converting landing pages and funnels.

You will align marketing promises with sales delivery, coach the CSR team toward value selling, and maintain consistent messaging from local ads to DMs.

Qualifications

• Senior-level experience coordinating cross-functional sales and marketing initiatives.
• 6+ years leading end-to-end sales/marketing projects.
• Knowledge of call center operations and Twilio Flex.
• Strong written and verbal communication skills.
• CSAT reporting and performance metrics knowledge.

Responsibilities

• Own the funnel from first click to closed-won, top to bottom.
• Carry the demo from screen-share to signature in one sitting.
• Nurture the slow sales marketing leads until timing flips in our favor.
• Design landing pages and conversion funnels that turn traffic into customers.
• Close the gap between what marketing promises and sales delivers.
• Coach the Senior Customer Service Representative team off discounting and onto value selling.
• Keep the messaging consistent from Farmington, NM billboards to cold DMs.

Skills

Senior leadership

Growth mindset

6+ years experience

Call Center Operations

Twilio Flex

Communication skills

CSAT reporting

Tools

Twilio Flex

Job description

Performance Solutions Inc in Farmington, NM seeks a Senior Customer Service Representative to own end-to-end sales/marketing initiatives. You will guide from first click to closed-won, run screen-share demos to signature, and nurture leads until timing flips in our favor while designing high-converting landing pages and funnels.

You will align marketing promises with sales delivery, coach the CSR team toward value selling, and maintain consistent messaging from local ads to DMs.