Customer Service Representative

Performance Consulting Group; Bloomington (IN); On-site; USD 55,000 - 81,000; Full time

Job summary

Performance Consulting Group in Bloomington, IN seeks a Customer Service Representative to anchor a high-performing revenue team. This sales marketing role turns 5 years into $55,000 - $81,000 and turns $55,000 - $81,000 into a stake in what comes next.

You’ll own the funnel from first click to closed-won, translating customer insights into sharper campaign briefs and guiding a team toward value selling. Bloomington, IN-based, growth-oriented, and performance-driven environment.

Qualifications

• Experience managing time and SLA requirements across cross-functional teams.
• Ability to align diverse stakeholders to reach common decisions.
• Excellent written communication skills for emails, briefs, and proposals.
• Comfort navigating ambiguous briefs and driving clarity in outcomes.
• Demonstrated reliability and self-management to reduce the need for micromanagement.

Responsibilities

• Plant Performance Consulting Group in the sales marketing conversations buyers already trust.
• Sniff out the SLA Management gap that's leaking deals at handoff.
• Nurture the slow sales marketing leads until timing flips in our favor.
• Own the funnel from first click to closed-won, top to bottom.
• Translate customer insights into sharper campaign briefs.
• Coach the Customer Service Representative team off discounting and onto value selling.

Skills

Time & SLA Management

Stakeholder Alignment

Written Communication

Ambiguity Navigation

Reliability

Job description

Performance Consulting Group is assembling a high-performing revenue team, and we want a Customer Service Representative to anchor it in Bloomington, IN. This sales marketing role at Performance Consulting Group turns 5 years into $55,000 - $81,000 and turns $55,000 - $81,000 into a stake in what comes next.

Key Responsibilities

• Plant Performance Consulting Group in the sales marketing conversations buyers already trust
• Sniff out the SLA Management gap that's leaking deals at handoff
• Nurture the slow sales marketing leads until timing flips in our favor
• Own the funnel from first click to closed-won, top to bottom
• A knack for translating customer insights into sharper campaign briefs
• Coach the Customer Service Representative team off discounting and onto value selling

What You’ll Bring

• Fluency across Time Management and SLA Management, with strong opinions on both
• The diplomacy to align stakeholders who don't agree yet
• Written communication clear enough to survive a forwarded email chain
• Comfort navigating ambiguity when the brief arrives half-written
• The reliability that lets a manager stop checking in

Every product at Performance Consulting Group reflects the candor-rich standards our Bloomington, IN team holds itself to. We measure Customer Service Representative success by problems solved, not hours logged at your Bloomington, IN desk.

Performance Consulting Group offers $55,000 - $81,000 plus the autonomy to set your own schedule and the support to keep growing.