Senior Customer Service Representative

Startupforge; Conway (AR); On-site; USD 76,000 - 106,000; Full time

Benefits offered by this job

Full benefits

Job summary

StartupForge in Conway, AR is hiring a Senior Customer Service Representative to accelerate contract revenue. You’ll own AR numbers, manage multi-channel outreach, and present to ownership-driven buyers, while building durable relationships with key stakeholders.

This role emphasizes time management, written communication, and cross-functional collaboration, with a compensation range of $76,000 to $106,000 and full benefits, offering growth opportunities within a structured, customer-centric

Qualifications

• Experience supporting cross-functional teams in a senior capacity.
• Ability to deliver outcomes in a contract role.
• Comfort presenting to senior leadership.

Responsibilities

• Own AR numbers and stakeholder relationships to drive revenue.
• Develop multi-channel campaigns that generate qualified leads.
• Prospect via calls, emails, and social selling to fill the pipeline.
• Attend Conway, AR networking events to follow up.
• Meet or exceed revenue targets while protecting the pipeline.
• Prepare concise one-pagers for Conway prospects.
• Create leadership-ready complaint handling reports and AR reviews.
• Deliver persuasive product demos to ownership-driven buyers.

Skills

Time Management

Written Communication

Cross-functional collaboration

Job description

StartupForge is building a contract revenue team in AR, and this Senior Customer Service Representative seat is the one that sets the pace. The Senior Customer Service Representative role rewards range — Time Management, Written Communication, 5 years — with $76,000 - $106,000 and a seat that grows beyond it.

Key Responsibilities

• Carry the AR number and the relationships that make it real
• Develop and execute multi-channel campaigns that drive qualified leads for StartupForge
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Show up at Conway, AR networking nights with a reason to follow up
• Beat last quarter's $76,000 - $106,000 number without burning the pipeline
• Rewrite the one-pager until a Conway stranger gets it in ten seconds
• Build the Complaint Handling report leadership checks before the AR review
• Deliver persuasive product demos to ownership-driven buyers and stakeholders

What You'll Bring

• Curiosity that outpaces your current job description
• Experience supporting cross-functional teams in a senior capacity
• Familiarity with the rhythms of a sharp-but-gentle contract team
• Comfort being accountable for an unpretentious outcome in a contract role
• Demonstrated comfort presenting to senior leadership
• A documentation-first bias toward action, balanced by knowing when to wait
• The discipline to finish the boring 20% that makes the rest matter

The founders of StartupForge left bigger companies to build something customer-centric in Conway, and sales marketing has been better for it. Our Conway, AR team moves at a steady, sustainable pace and protects time for deep, focused Complaint Handling work.

Think competitive $76,000 - $106,000, full benefits, a clear runway to grow your Upselling, and the latitude to work the way you work best.

Hiring is open and ongoing for this contract position in Conway.