Customer Success Manager

Startupforge; Charlottesville (VA); On-site; USD 106,000 - 149,000; Full time

Benefits offered by this job

Unlimited PTO

Professional growth

Job summary

StartupForge is seeking a Customer Success Manager in Charlottesville to blend strategy with execution, owning the complete sales cycle and driving revenue. The role emphasizes active listening, data-driven recommendations, and direct engagement with stakeholders across Virginia.

The position offers a competitive compensation range and unlimited PTO, with a manager dedicated to your professional growth. The team is interviewing this week in Charlottesville.

Qualifications

• Experience with Genesys Cloud in a temporary setting.
• Strong ability to finish the essential 20% that drives results.
• Comfort presenting to a VA-wide audience without a script.
• Excellent active listening and stakeholder communication.

Responsibilities

• Bridge Active Listening reporting and the story your CMO needs to hear
• Own the full sales cycle from initial outreach to signed contract
• Own the handoff doc that keeps nothing falling between Project Management and CRM
• Qualify hard, so the manager team only chases real money
• Build the CRM Software report leadership checks before the VA review
• Support manager account executives with prospecting and follow-up strategy
• Run point on trade shows and pop-ups throughout VA
• Pitch upsells that feel like favors, not invoices

Skills

Genesys Cloud

Active Listening

Data interpretation

Presentation skills

Job description

Think of this Customer Success Manager job at StartupForge as part strategist, part hunter, all results, with Conflict Resolution sharpening every move. Rare is the manager opening that pairs $106,000 - $149,000 with the freedom to shape sales marketing work the way this Charlottesville one does.

Key Responsibilities

• Bridge Active Listening reporting and the story your CMO needs to hear
• Own the full sales cycle from initial outreach to signed contract
• Own the handoff doc that keeps nothing falling between Project Management and CRM
• Qualify hard, so the manager team only chases real money
• Build the CRM Software report leadership checks before the VA review
• Support manager account executives with prospecting and follow-up strategy
• Run point on trade shows and pop-ups throughout VA
• Pitch upsells that feel like favors, not invoices

What You'll Bring

• Practical Genesys Cloud skills sharpened in a temporary setting
• The discipline to finish the boring 20% that makes the rest matter
• Comfort presenting to a VA-wide audience without a script
• A knack for Active Listening that colleagues quietly come to rely on
• Comfort interpreting data and translating findings into clear recommendations

StartupForge is what happens when solutions-focused engineers in Charlottesville decide that good enough is the enemy of great Cross-selling. Every question-everything idea gets a fair hearing at StartupForge, no matter the 6 of experience behind it.

The compensation here starts at $106,000 - $149,000, paired with unlimited PTO and a manager committed to your professional growth.

The search is live, the seat is funded, and we are interviewing this week.