Senior Customer Service Representative

Exalt Printing Solutions, LLC; Carrollton (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Paid time off

Vision insurance

On-the-job training

Job summary

Exalt Printing Solutions, LLC is hiring a Customer Service Representative to be the first point of contact for clients. The role supports online, design, and phone orders and preps orders for our production facility.

The ideal candidate will engage clients on new orders, ensure accurate order presentation for production, and resolve customer concerns while coordinating with various departments for special requests. This is a full-time, in-office position located in Carrollton, TX.

Qualifications

• Clear written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proactive mindset with drive for continuous improvement and knowledge expansion.
• Ability to work independently with minimal guidance.

Responsibilities

• Engage clients on new order requests.
• Ensure orders are prepared correctly for production teams.
• Understand and help resolve customer concerns.
• Coordinate with multiple departments on special order requests.

Skills

Clear communication

Time management

Self-motivation

Independence

Job description

Exalt Printing isNOTa corner store print shop. We are a corporate design, print, and fulfillment firm supporting some of the largest companies in the DFW-area. Today, we are growing at our fastest pace ever and hoping to add new team members who have a passion for delivering a great experience and an amazing product to our clients.

About the Role.

As a member of Exalt’s Customer Service team, you will be the first touchpoint for our clients on a daily basis. We support online orders, custom designs, and phone orders across various product lines. Once we receive the order, our Client Support team preps the job to be submitted to our production facility for fulfillment.

Duties.

• Engage clients on new order requests
• Ensure order is presented correctly for the production team
• Understand and assist in resolving customer concerns
• Communicate with various departments on any special requests regarding new orders

Skills for Success.

• Communicating clearly (written and verbal)
• Organization and time-management
• Driven by continuous improvement and knowledge expansion
• Proactivity and ability to work independently

As a Customer Service Representative, Exalt Printing is looking to hire the future leaders of our Customer Service team. Joining Exalt’s team opens new doors to your career at a company that is committed to employee growth and empowerment. We have never been so excited for our future and hope you will join us.

Full-time, in office position.

Benefits.

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule.

• Monday to Friday, 8 - 5

Ability to commute/relocate:

Carrollton, TX 75006: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits.

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s).

• From 1 - 10 how comfortable are you with problem solving without input from someone more senior to you?

Experience.

• Commercial Printing: 2 years (Preferred)