Customer Service Representative

Master Printing + Mailing; Berea (OH); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A commercial print and mailing company in Berea, Ohio is seeking a full-time Customer Service Representative. This role involves providing product information, suggesting suitable products, processing orders, and ensuring customer satisfaction. The ideal candidate will possess strong customer service skills, a positive attitude, and a working knowledge of digital technology. The position offers a pay rate of $18 to $22 per hour and includes benefits like health insurance and paid time off.

Qualifications

• Positive attitude and desire to help others.
• Ability to work overtime when needed.
• Professional in attitude and appearance.

Responsibilities

• Provide customers with product information.
• Suggest products to meet marketing needs.
• Answer customer questions and place orders.

Skills

Customer service skills

Problem solving skills

Communication skills

Attention to detail

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office (Word & Excel)

Quickbooks Online

Adobe Creative Suite

Job description

Printing & Mailing Expert | Direct Mail & Commercial Print Specialist | Helping Brands & Nonprofits Win the Mailbox

Master Printing + Mailing - a full service commercial print and direct mail company - is looking for a proactive, outgoing, and friendly individual to serve as a Customer Service Representative (CSR). As a CSR, you'll provide customers with product information, suggest products to customers that will meet their marketing needs, answer customer questions, place customer orders, help ensure customers are satisfied with products, services and their overall experience.

Ideal Candidate

• High school diploma or equivalent required.
• Positive attitude, friendly, outgoing and the desire to help others is a MUST.
• Strong customer service and problem solving skills.
• The ability to be professional, both in attitude and appearance.
• Advanced knowledge of digital technology (computers, copiers, scanners) required
• Familiarity with Microsoft Office Programs (Word & Excel)
• Experience with Quickbooks Online and Adobe Creative Suite a plus.
• The ability to multitask, prioritize responsibilities, take the initiative and follow through on commitments.
• Effective communication (verbal and written) and organizational skills. Strong attention to detail required.
• The ability to work overtime when needed.

This Job

• Open to applicants who do not have a college diploma

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Seniority level

Mid-Senior level

Employment type

Full-time

Industries: Printing Services