Senior Customer Service Representative

Egreenservices; Carlsbad (NM); On-site; USD 74,000 - 106,000; Full time

Benefits offered by this job

Flexible hours

Paid sabbaticals

Mentoring program

Work-life balance

Job summary

Commerce Plus Inc. in Carlsbad, NM seeks a Senior Customer Service Representative who will own the sales cycle from outreach to signed contracts. The role emphasizes upsell, renewals, and content-driven demand generation, with a focus on value selling.

The position offers ownership of strategic initiatives, collaboration with Problem Solving specialists, and a quota-driven environment. Flexible hours and mentorship programs are highlighted as benefits.

Qualifications

• 7 years of Customer Success experience
• Ability to learn new sales/marketing systems quickly
• Strong listening skills that make others feel heard
• Accountability for fast-moving contract outcomes
• Proven follow-through and results
• Curiosity and drive to sharpen sales/marketing craft

Responsibilities

• Drive upsell and renewal conversations with existing Commerce Plus Inc accounts
• Own the full sales cycle from initial outreach to signed contract
• Seed Carlsbad social channels with content that earns replies
• Attend Carlsbad, NM networking events to follow up
• Partner with Problem Solving specialists to align content with demand-generation goals
• Carry a 74,000 - 106,000-tier quota and the playbook to hit it
• Coach the Senior Customer Service Representative team toward value selling
• Own the handoff document to ensure nothing falls between Attention Management and CRM

Skills

Customer Success

Sales experience

Active listening

Account management

Value selling

Job description

The Senior Customer Service Representative we're after at Commerce Plus Inc can build a NM territory from a list of names and a lot of nerve. The headline is $74,000 - $106,000, but the story is ownership — sales marketing work you steer at Commerce Plus Inc after just 5 years.

Key Responsibilities

• Drive upsell and renewal conversations with existing Commerce Plus Inc accounts
• Own the full sales cycle from initial outreach to signed contract
• Seed Carlsbad social channels with content that earns replies
• Show up at Carlsbad, NM networking nights with a reason to follow up
• Partner with Problem Solving specialists to align content with demand-generation goals
• Carry a $74,000 - $106,000-tier quota and the playbook to hit it
• Coach the Senior Customer Service Representative team off discounting and onto value selling
• Own the handoff doc that keeps nothing falling between Attention Management and CRM

What You'll Bring

• Ability to learn new sales marketing systems quickly and apply them effectively
• The kind of listening that makes the other person feel heard
• 7 years of Customer Success práctica, plus a hunger for what's next
• Comfort being accountable for a fast-moving outcome in a contract role
• Proven follow-through, measured in shipped things rather than good intentions
• Curiosity and a continuous drive to sharpen your sales marketing craft
• Client-focused problem-solving that doesn't wait for permission

What sets Commerce Plus Inc apart is a people-centered team in Carlsbad that treats every customer like a partner. Around Commerce Plus Inc, the loudest voice never automatically wins the sales marketing argument.

We value work-life balance, so expect $74,000 - $106,000, flexible hours, paid sabbaticals, and a supportive mentoring program.

As of today's date, this Senior Customer Service Representative req has not been filled.