Customer Success Specialist Retail Excellence Corp Carlsbad, CA

Egreenservices; Carlsbad (CA); On-site; USD 109,000 - 165,000; Full time

Benefits offered by this job

Flexible hours

Wellness perks

Career development support

Job summary

Retail Excellence Corp is seeking a Customer Success Specialist in Carlsbad, CA to drive strategy and execution. The role offers a starting salary range of $109,000 to $165,000 with ownership of sales/marketing outcomes and strong company backing.

You will chase referrals, nurture client relationships, monitor KPIs, and translate dashboards into sales-ready insights. A data-driven mindset and extensive sales marketing experience are essential for success.

Qualifications

• 7+ years building expertise within the sales marketing space.
• 6+ years using Help Scout in sales/marketing.
• Ability to translate data into actionable decisions.

Responsibilities

• Chase warm referrals before competitors in Carlsbad.
• Build and nurture relationships with prospects in Carlsbad, CA.
• Read the market and reposition the offer as it shifts.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Track pipeline and report results weekly to leadership.
• Translate dashboards into actionable stories for sales.
• Create a referral program customers want to share.
• Own post-sale check-ins to turn clients into references.

Skills

Sales marketing experience

Help Scout

Data storytelling

KPIs & revenue focus

Referral program design

Tools

Help Scout

Job description

Help Retail Excellence Corp reach new markets in CA as a Customer Success Specialist responsible for both strategy and execution. The whole arrangement rewards initiative — $109,000 - $165,000 to start, sales marketing ownership throughout, and Retail Excellence Corp backing every step.

Key Responsibilities

• Chase down warm referrals before competitors in Carlsbad get the call
• Build and nurture relationships with prospects across the Carlsbad, CA market
• Read the sales marketing market and reposition the offer when it shifts
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Track pipeline performance and report results to leadership each week
• Translate Omnichannel Support dashboards into stories the sales floor actually uses
• Stitch together a referral program Retail Excellence Corp customers want to share
• Own the post-sale check-in that turns clients into references

What You'll Bring

• Adaptability and resilience when facing shifting requirements
• At least 7 years building expertise within the sales marketing space
• The humility to revise strong opinions when the data argues back
• A bias toward asking the dumb question before the expensive mistake
• At least 6 years of standing behind your own estimates
• Storytelling instincts that turn data into a decision
• 6+ years putting Help Scout to work in a sales marketing setting

Retail Excellence Corp is the kind of no-ego Carlsbad company that sales marketing engineers leave their old jobs to join. We pair junior and senior folks on purpose so Omnichannel Support knowledge stops hoarding in one head.

We reward forward-thinking contributors with $109,000 - $165,000, flexible hours, wellness perks, and meaningful career development support.

Confirmed active this hour for the Carlsbad, CA crew, no waiting list.