Senior Customer Service Process Optimization Lead

Strategic Partners Inc; Harrisonburg (VA); On-site; USD 86,000 - 134,000; Full time

Benefits offered by this job

Mentorship

Health coverage

Paid growth time

Evenings respected

Job summary

Strategic Partners Inc in Harrisonburg, VA is seeking a Process Improvement Manager who values practical communication and results over resumes. The role rewards what you've built—7+ years of Customer Service—with a voice in our strategy.

You will partner with peers to troubleshoot, translate stakeholder asks into a clear Customer Service plan, and contribute to efficiency through process improvements. Salary ranges from $86,000 to $134,000, with benefits including mentorship, health coverage,

Qualifications

• 7+ years in a Process Improvement/Customer Service role.
• Ability to translate stakeholder asks into a clear service plan.
• Strong communication and discretion in handling confidential information.
• Growth mindset and collaborative, cross-functional approach.

Responsibilities

• Partner with peers to troubleshoot issues and share knowledge.
• Handle confidential information with discretion and sound judgment.
• Translate fuzzy stakeholder asks into a crisp Customer Service plan.
• Show up for the unglamorous general maintenance tasks.
• Contribute to process improvements that boost efficiency and reduce waste.

Skills

Empathy

Communication

Stakeholder management

Change management

Customer service

Job description

Strategic Partners Inc in Harrisonburg, VA is seeking a Process Improvement Manager who values practical communication and results over resumes. The role rewards what you've built—7+ years of Customer Service—with a voice in our strategy.

You will partner with peers to troubleshoot, translate stakeholder asks into a clear Customer Service plan, and contribute to efficiency through process improvements. Salary ranges from $86,000 to $134,000, with benefits including mentorship, health coverage,