Senior Customer Service & Process Improvement Manager

Faustassociates; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Faustassociates seeks a seasoned Inside Sales/Customer Service leader to supervise and mentor a multi-functional team in a multi-million-dollar electronics manufacturing business. The role focuses on driving process improvements, managing KPIs for quoting, order entry, and customer service, and coordinating with Operations and Global Trade Compliance to ensure compliant, timely order fulfillment.

The candidate will work with Regional Sales Managers and Product Line Managers, negotiate with

Qualifications

• Bachelor's Degree with 9+ years supervising sales or customer service staff.
• Excellent communication skills and ability to interface with employees and customers clearly.
• Experience working with international customers and cross-functional teams.
• Proven ability to learn job-specific software and maintain proficiency in MS Office.

Responsibilities

• Supervise, direct, and train the sales administration team.
• Collaborate with Regional Sales Managers to resolve order issues.
• Provide direct support to domestic and international customers.
• Develop and achieve KPIs for quoting, order entry, and customer service.
• Coordinate with Operations to expedite orders and resolve problems.

Skills

Leadership

Communication

Problem solving

Cross-functional

Negotiation

Education

Bachelor's Degree with 9+ years supervising sales or customer service staff

Tools

Microsoft Office

Job description

Faustassociates seeks a seasoned Inside Sales/Customer Service leader to supervise and mentor a multi-functional team in a multi-million-dollar electronics manufacturing business. The role focuses on driving process improvements, managing KPIs for quoting, order entry, and customer service, and coordinating with Operations and Global Trade Compliance to ensure compliant, timely order fulfillment.

The candidate will work with Regional Sales Managers and Product Line Managers, negotiate with