Process Improvement Manager

Strategic Partners Inc; Harrisonburg (VA); Presencial; USD 86.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship

Health coverage

Paid growth time

Evenings respected

Descripción de la vacante

Strategic Partners Inc in Harrisonburg, VA is seeking a Process Improvement Manager who values practical communication and results over resumes. The role rewards what you've built—7+ years of Customer Service—with a voice in our strategy.

You will partner with peers to troubleshoot, translate stakeholder asks into a clear Customer Service plan, and contribute to efficiency through process improvements. Salary ranges from $86,000 to $134,000, with benefits including mentorship, health coverage,

Formación

• 7+ years in a Process Improvement/Customer Service role.
• Ability to translate stakeholder asks into a clear service plan.
• Strong communication and discretion in handling confidential information.
• Growth mindset and collaborative, cross-functional approach.

Responsabilidades

• Partner with peers to troubleshoot issues and share knowledge.
• Handle confidential information with discretion and sound judgment.
• Translate fuzzy stakeholder asks into a crisp Customer Service plan.
• Show up for the unglamorous general maintenance tasks.
• Contribute to process improvements that boost efficiency and reduce waste.

Conocimientos

Empathy

Communication

Stakeholder management

Change management

Customer service

Descripción del empleo

At Strategic Partners Inc, the Process Improvement Manager job in Harrisonburg is less about your resume and more about what you can do with Communication now. The manager role rewards what you've built — 7 years of Customer Service — with $86,000 - $134,000 and a voice in Strategic Partners Inc strategy.

Key Responsibilities

• Partner with peers to troubleshoot issues and share practical knowledge
• Handle confidential information with discretion and sound judgment
• Translate fuzzy stakeholder asks into a crisp Customer Service plan
• Show up for the unglamorous general maintenance nobody volunteers for
• Contribute to process improvements that boost efficiency and reduce waste

What You'll Bring

• The kind of empathy that makes hard feedback land softly
• Flexibility to adapt your approach as business needs evolve
• Hands-on familiarity with Customer Service, sharpened by Empathy side projects
• Roughly 7+ years operating in a similar Process Improvement Manager position
• A communicator who can disagree without making it personal
• Manager mastery of Initiative, validated by people who'd hire you again
• A growth mindset that treats feedback as fuel, not threat

For general teams who've been burned before, Strategic Partners Inc is the unhurried Harrisonburg, VA partner that finally keeps its promises. We swap Customer Service and Change Management tips over lunch because nobody here pretends to know it all.

The number is $86,000 - $134,000;

• mentorship
• health coverage
• paid growth time
• a temporary arrangement that respects your evenings

Pulled forward to the top of the queue today, so your timing is good.