Global Customer Success Leader & Process Innovator

Resonant Inc.; Leesburg (VA); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Resonant Inc. is seeking a Manager, Customer Success in Leesburg, VA to lead a portfolio of accounts, improve global processes, and coach a team of project managers and staff.

The role focuses on standardizing workflows, driving client satisfaction, and partnering with Business Development for growth across units. The ideal candidate will have senior-level customer success and project leadership experience in regulated environments, with a strong emphasis on coaching and cross-functional

Qualifikationen

• Bachelor's degree required; Master’s preferred may be considered in lieu of degree.
• 6+ years in project management, customer success, or account management in regulated environments.
• 5+ years leading teams with accountability for performance and role clarity.
• Experience designing, documenting, or improving business processes.
• Experience partnering with Business Development on account growth, renewals, or cross-selling is preferred.

Aufgaben

• Serve as escalation point and trusted advisor for an assigned portfolio of customer accounts.
• Own customer satisfaction, retention, and account health; identify risk and lead resolutions.
• Conduct periodic account reviews to strengthen relationships and identify expansion opportunities.
• Educate customers on capabilities and route opportunities for cross-sell across business units.
• Lead, mentor, and develop a team of customer Project Managers and Project Support staff.

Kenntnisse

Leadership

Customer success

Account management

Process improvement

Coaching

Ausbildung

Bachelor's degree

Tools

CRM systems

Jobbeschreibung

Resonant Inc. is seeking a Manager, Customer Success in Leesburg, VA to lead a portfolio of accounts, improve global processes, and coach a team of project managers and staff.

The role focuses on standardizing workflows, driving client satisfaction, and partnering with Business Development for growth across units. The ideal candidate will have senior-level customer success and project leadership experience in regulated environments, with a strong emphasis on coaching and cross-functional