Customer Account Specialist

MEC (Mayville Engineering Company, Inc.); Defiance (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

MEC (Mayville Engineering Company, Inc.) in Defiance, Ohio, is seeking a diligent Customer Service Associate to enter and process orders, review pricing, and respond to customer inquiries. You will coordinate with Sales, Production Control, Shipping, and Materials to ensure customer needs are met and issues are addressed promptly.

The role emphasizes strong communication, ERP proficiency, and problem-solving to maintain customer satisfaction.

Qualifications

• Solid communication skills (verbal and written) and strong interpersonal abilities.
• Knowledge and understanding of ERP systems.
• Good problem solving and data analysis abilities.
• Strong attention to detail in all tasks.
• Solid customer service skills and commitment to customer satisfaction.
• Good organizational and time management capabilities.
• High school diploma, GED, or equivalent required.
• Prior customer service experience preferred.

Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

Skills

Communication skills

ERP systems

Problem solving

Attention to detail

Customer service

Time management

Education

High school diploma, GED, or equivalent

Tools

ERP systems

Job description

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

Job Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Solid customer service skills, ensuring customer satisfaction.
• Good organizational and time management skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Prior customer service experience preferred.