Customer Experience Specialist – Orders & Tech Support

TEKsystems; Sparks (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Onsite role

Job summary

TEKsystems is seeking a Professional Summary-focused Consumer Experience Representative to act as a primary contact for product inquiries, orders, returns, and warranty issues in Sparks, NV. You will handle phone and email support, document interactions, and collaborate with Sales, Marketing, Production, and Shipping to resolve customer concerns.

The role requires a high school diploma or GED, at least two years in customer service, and proficiency with SAP/Salesforce and Microsoft Office.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum of two years of experience in a customer service or consumer support environment.
• Experience with SAP, Salesforce, or similar CRM/ERP systems preferred.
• Strong proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills with a professional phone and email presence.
• Proven problem-solving abilities with a strong commitment to customer satisfaction.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Detail-oriented with excellent follow-through and documentation practices.
• Ability to adapt quickly to changing priorities and business needs.
• Professional, friendly, and service-oriented approach when interacting with customers and internal teams.
• Ability to remain calm and professional during urgent or challenging customer situations.
• Demonstrated reliability through strong attendance, punctuality, and professionalism.
• Experience interpreting customer needs and adjusting communication style accordingly.
• Knowledge of baseball and/or softball products and training concepts is a plus.
• Strong interpersonal skills and ability to build collaborative relationships across departments.

Responsibilities

• Respond to customer and consumer inquiries via phone and email regarding product information, technical support, training recommendations, pricing, orders, returns, and warranty-related matters.
• Process and track new orders, returns, warranty claims, refunds, and exchanges while ensuring accuracy and timely resolution.
• Maintain accurate customer records by documenting all customer interactions, correspondence, and transaction details within company systems.
• Provide product education, usage instructions, and troubleshooting assistance to help customers maximize product performance and satisfaction.
• Collaborate closely with Sales, Marketing, Production, and Shipping teams to resolve customer concerns and support business objectives.
• Gather, communicate, and escalation customer feedback, concerns, and improvement opportunities to management as appropriate.
• Deliver professional, courteous, and customer-focused service while effectively managing multiple priorities and maintaining composure in high-pressure situations.

Skills

Customer service

CRM experience

Communication skills

Attention to detail

Documentation

Education

High School Diploma or GED

Associate's Degree preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

TEKsystems is seeking a Professional Summary-focused Consumer Experience Representative to act as a primary contact for product inquiries, orders, returns, and warranty issues in Sparks, NV. You will handle phone and email support, document interactions, and collaborate with Sales, Marketing, Production, and Shipping to resolve customer concerns.

The role requires a high school diploma or GED, at least two years in customer service, and proficiency with SAP/Salesforce and Microsoft Office.