Senior Customer Service & Quotes Specialist

Motion; Eden Prairie (MN); On-site; USD 37,277 - 48,519; Full time

Job summary

Motion is seeking a Senior Customer Service Representative in Eden Prairie, MN to respond to complex inquiries, provide quotes, and process orders with accuracy. You will build and broaden relationships with customers, ensuring their needs are understood and met while guiding junior team members.

With five+ years in customer service and a proven ability to negotiate while maintaining profitability, you will manage orders, inventory coordination, and returns as needed in a fast-paced environment.

Qualifications

• High school diploma or GED with five or more years of related experience.
• Excellent communication skills, both written and verbal.
• Strong product knowledge and negotiation abilities.
• Reliability, organization, and attention to detail.

Responsibilities

• Responds to complex customer inquiries and provides quotes.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• Maintains appropriate inventory levels and expedites backorders; sources products as needed.
• Coaches, guides, and supports less experienced Customer Service Representatives.

Skills

Excellent communication

Reliability & detail orientation

Multi-tasking skills

Excellent computer skills

Negotiation skills

Strong product knowledge

Education

High school diploma or GED

Job description

Motion is seeking a Senior Customer Service Representative in Eden Prairie, MN to respond to complex inquiries, provide quotes, and process orders with accuracy. You will build and broaden relationships with customers, ensuring their needs are understood and met while guiding junior team members.

With five+ years in customer service and a proven ability to negotiate while maintaining profitability, you will manage orders, inventory coordination, and returns as needed in a fast-paced environment.