Senior Customer Service & Order Specialist

Genuine Parts Company; Cleveland (OH); Presencial; USD 39.000 - 52.000; Jornada completa

Descripción de la vacante

Genuine Parts Company in Ohio seeks a Senior Customer Service Representative to respond to complex product inquiries, quote customers, and process orders. This role requires in-depth product knowledge and the ability to build lasting relationships with customers to understand needs and drive satisfaction.

The successful candidate will mentor junior CSRs, coordinate with internal teams, and help optimize pricing within policy constraints while ensuring accurate order entry and on-time delivery.

Formación

• High school diploma or GED with 5+ years related experience or equivalent.
• Strong product knowledge and competitive pricing understanding.
• Excellent communication and customer service skills.

Responsabilidades

• Respond to complex customer inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, electronic methods, or walk-in.
• Negotiate sale/purchase prices within parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedite backorders and pull inventory for shipment to customers.
• Determine cost-effective shipping methods for orders.
• May handle customer returns.
• Provide coaching and guidance to less experienced CSRs.
• Assist with addressing customer needs, including locating items and resolving problems.

Conocimientos

Reliability

Organization

Attention to detail

Communication

Time management

Negotiation

Product knowledge

Educación

High school diploma or GED

Descripción del empleo

Genuine Parts Company in Ohio seeks a Senior Customer Service Representative to respond to complex product inquiries, quote customers, and process orders. This role requires in-depth product knowledge and the ability to build lasting relationships with customers to understand needs and drive satisfaction.

The successful candidate will mentor junior CSRs, coordinate with internal teams, and help optimize pricing within policy constraints while ensuring accurate order entry and on-time delivery.