Customer Solutions & Order Specialist

Genuine Parts Company; Grand Prairie (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage inbound calls under close supervision. You will respond to inquiries, enter orders, provide quotes, and source products to maintain inventory levels.

The role emphasizes reliability, communication, and attention to detail in a fast-paced environment. Benefits include healthcare, 401(k), tuition reimbursement, vacation, and paid sick/holiday leave.

Qualifications

• High school diploma or GED required with 0–3 years related experience.
• Must have reliable, organized approach and attention to detail.
• Strong written and verbal communication skills and time management.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Determines cost-effective shipping methods for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may pull inventory for shipment.
• May handle customer returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage inbound calls under close supervision. You will respond to inquiries, enter orders, provide quotes, and source products to maintain inventory levels.

The role emphasizes reliability, communication, and attention to detail in a fast-paced environment. Benefits include healthcare, 401(k), tuition reimbursement, vacation, and paid sick/holiday leave.