Senior CSR & Order Negotiation Specialist

Genuine Parts Company; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Genuine Parts Company is seeking a Customer Service Representative II in Bowling Green, KY to determine and meet customer expectations. You will support order entry, quotes, and pricing, and help drive repeat business while managing select customer relationships.

Responsibilities include processing orders, maintaining inventory levels, expediting backorders, and coordinating shipping. Strong communication, organization, and computer skills are essential for success in this role.

Qualifications

• Requires high school diploma or GED and 3–5 years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail are required.
• Excellent written and verbal communication and active listening skills.
• Ability to multitask and manage time effectively.
• Strong computer skills and basic product knowledge.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or in person.
• Negotiate price within approved parameters to influence gross profit.
• Assist customers and adjust non-contract pricing when appropriate to meet demand while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains appropriate inventory levels and expedites backorders as needed.
• Determines cost-effective shipping methods and may handle returns.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Genuine Parts Company is seeking a Customer Service Representative II in Bowling Green, KY to determine and meet customer expectations. You will support order entry, quotes, and pricing, and help drive repeat business while managing select customer relationships.

Responsibilities include processing orders, maintaining inventory levels, expediting backorders, and coordinating shipping. Strong communication, organization, and computer skills are essential for success in this role.