Inside Sales & Technical CSR Specialist

Genuine Parts Company; United States; Remote; USD 37,332 - 48,505; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Sick and holiday pay

Job summary

Genuine Parts Company is seeking a CSR Specialist responsible for handling complex customer inquiries and ensuring seamless sales transactions. This role is crucial for developing relationships, understanding customer needs, and providing technical support within the sales team.

The ideal candidate will hold a bachelor's degree and have a minimum of three years of experience in a related field. Strong negotiation skills and extensive product knowledge are essential for success in this role.

Qualifications

• Typically requires a bachelor's degree and three years of related experience.
• Excellent communication skills including written, verbal, and listening.
• Reliability, organization and attention-to-detail required.

Responsibilities

• Responsible for handling customer inquiries and providing quotes.
• Acts as a Subject Matter Expert on various technical products.
• Promotes products to existing customers to generate sales.

Skills

Reliability

Excellent communication skills

Time management

Strong negotiation skills

Specialty product knowledge

Education

Bachelor's degree

Tools

CRM software

Microsoft Office Suite

Job description

Genuine Parts Company is seeking a CSR Specialist responsible for handling complex customer inquiries and ensuring seamless sales transactions. This role is crucial for developing relationships, understanding customer needs, and providing technical support within the sales team.

The ideal candidate will hold a bachelor's degree and have a minimum of three years of experience in a related field. Strong negotiation skills and extensive product knowledge are essential for success in this role.