Senior Customer Service & Orders Specialist

Genuine Parts Company; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring that expectations are accurately determined and met. The role requires in-depth knowledge of products and services, and the ability to guide less experienced representatives.

Responsibilities include handling complex inquiries, placing orders via multiple channels, negotiating prices within defined parameters, and maintaining appropriate inventory levels to

Qualifications

• Requires a high school diploma or GED and five or more years of related experience or equivalent combination.
• Excellent communication skills and ability to negotiate effectively.
• Strong product knowledge and attention to detail are essential.
• Proficient computer skills and multi-tasking ability.
• Coaching and guidance to less experienced colleagues may be required.

Responsibilities

• Respond to complex customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in counter sales.
• Influence gross profit through negotiating sale and purchase prices within parameters.
• Adjust non-contract pricing to meet customer demand while maximizing profit.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels are maintained for customers and expedite backorders as needed.
• Source products from branch, DC, or supplier inventories and determine cost-effective shipping methods.
• Handle customer returns and may be assigned to one customer.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Negotiation

Product knowledge

Computer skills

Team coaching

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Genuine Parts Company is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring that expectations are accurately determined and met. The role requires in-depth knowledge of products and services, and the ability to guide less experienced representatives.

Responsibilities include handling complex inquiries, placing orders via multiple channels, negotiating prices within defined parameters, and maintaining appropriate inventory levels to