Senior Automotive Parts Specialist

Genuine Parts Company; Wheeling Township (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid time off

Employee stock purchase

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver prompt, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process automotive part orders with strong product knowledge, while supporting store operations and logistics to ensure customer satisfaction.

The role requires familiarity with POS systems and catalog tools, plus the ability to advise customers on technical questions and solutions.

Qualifications

• High School Diploma or equivalent.
• ASE Parts Specialist certification preferred.
• Experience in automotive parts, retail, or related industry.
• Familiarity with POS systems and cataloging tools (e.g., TAMS).

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Customer service

Communication

Organizational skills

Part identification

Education

High School Diploma

ASE Parts Specialist certification

Tools

POS systems

Catalog tools

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver prompt, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process automotive part orders with strong product knowledge, while supporting store operations and logistics to ensure customer satisfaction.

The role requires familiarity with POS systems and catalog tools, plus the ability to advise customers on technical questions and solutions.