Senior Customer Service & Solutions Specialist

USA MOT Motion Industries, Inc.; Cincinnati Southern Junction (KY); On-site; USD 21,000 - 34,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Customer Service Representative to respond to complex customer inquiries and process orders. You will negotiate prices, manage quotes, and build strong customer relationships while ensuring inventory and shipping needs are met.

The role emphasizes accuracy, communication, and the ability to multitask in a fast-paced environment, with guidance to less experienced team members.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to ensure inventory levels meet customer needs.
• Place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders and prepares orders for shipment.
• Sourcing products across branch, DC, or supplier inventory.
• Determines most cost-effective shipping methods for orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching to less experienced CSRs.

Skills

Reliability

Organization

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Genuine Parts Company is seeking a Senior Customer Service Representative to respond to complex customer inquiries and process orders. You will negotiate prices, manage quotes, and build strong customer relationships while ensuring inventory and shipping needs are met.

The role emphasizes accuracy, communication, and the ability to multitask in a fast-paced environment, with guidance to less experienced team members.