Senior Customer Service & Order Specialist

Genuine Parts Company; Appleton (WI); On-site; USD 22,000 - 33,000; Full time

Job summary

Motion Industries in Appleton, WI, seeks a Customer Service Representative II to determine and meet customer expectations, provide quotes, and process orders. You may support other CSRs and guide less experienced teammates.

A high school diploma and 3–5 years of related experience are typical requirements. Strong communication, reliability, and negotiation skills, plus solid computer competence, are essential for handling inquiries, pricing adjustments, and order processing.

Qualifications

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.

Skills

Reliability

Communication skills

Multi-tasking

Time management

Strong negotiation skills

Computer skills

Basic product knowledge

Education

High School Diploma or GED

Job description

Motion Industries in Appleton, WI, seeks a Customer Service Representative II to determine and meet customer expectations, provide quotes, and process orders. You may support other CSRs and guide less experienced teammates.

A high school diploma and 3–5 years of related experience are typical requirements. Strong communication, reliability, and negotiation skills, plus solid computer competence, are essential for handling inquiries, pricing adjustments, and order processing.