Senior Customer Service & Order Fulfillment Lead

Exalt-Printing-Solutions-LLC-1; Carrollton (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

Exalt Printing is seeking a Senior Customer Service Representative to be the first point of contact for clients. This in-person role in Carrollton, TX, supports online, custom, and phone orders across product lines. You will prep orders for production and collaborate with multiple departments to meet client needs.

The position emphasizes attention to detail, clear communication, and a proactive approach. Growth and empowerment are central to the team culture, with full-time hours from Monday to

Qualifications

• Attention to detail and clear written/verbal communication are essential.
• Strong organizational and time-management skills.
• Proactive, self-motivated and focused on continuous improvement.
• Ability to work independently and collaborate with multiple departments.
• Experience in customer service or client support is helpful.

Responsibilities

• Engage clients on new order requests.
• Ensure orders are presented correctly for the production team.
• Understand and resolve customer concerns.
• Coordinate with various departments on special requests for new orders.

Skills

Attention to detail

Communicating clearly

Organization

Time-management

Proactivity

Job description

Exalt Printing is seeking a Senior Customer Service Representative to be the first point of contact for clients. This in-person role in Carrollton, TX, supports online, custom, and phone orders across product lines. You will prep orders for production and collaborate with multiple departments to meet client needs.

The position emphasizes attention to detail, clear communication, and a proactive approach. Growth and empowerment are central to the team culture, with full-time hours from Monday to