Customer Service Representative

Exalt-Printing-Solutions-LLC-1; Carrollton (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

Exalt Printing is seeking a Senior Customer Service Representative to be the first point of contact for clients. This in-person role in Carrollton, TX, supports online, custom, and phone orders across product lines. You will prep orders for production and collaborate with multiple departments to meet client needs.

The position emphasizes attention to detail, clear communication, and a proactive approach. Growth and empowerment are central to the team culture, with full-time hours from Monday to

Qualifications

• Attention to detail and clear written/verbal communication are essential.
• Strong organizational and time-management skills.
• Proactive, self-motivated and focused on continuous improvement.
• Ability to work independently and collaborate with multiple departments.
• Experience in customer service or client support is helpful.

Responsibilities

• Engage clients on new order requests.
• Ensure orders are presented correctly for the production team.
• Understand and resolve customer concerns.
• Coordinate with various departments on special requests for new orders.

Skills

Attention to detail

Communicating clearly

Organization

Time-management

Proactivity

Job description

About UsExalt Printing is NOT a corner store print shop. We are a corporate design, print, and fulfillment firm supporting some of the largest companies in the DFW-area. Today, we are growing at our fastest pace ever and hoping to add new team members who have a passion for delivering a great experience and an amazing product to our clients.About the RoleAs a member of Exalt’s Customer Service team, you will be the first touchpoint for our clients on a daily basis. We support online orders, custom designs, and phone orders across various product lines. Once we receive the order, our Client Support team preps the job to be submitted to our production facility for fulfillment.DutiesEngage clients on new order requestsEnsure order is presented correctly for the production teamUnderstand and assist in resolving customer concernsCommunicate with various departments on any special requests regarding new ordersSkills for SuccessAttention to detailCommunicating clearly (written and verbal)Organization and time-managementDriven by continuous improvement and knowledge expansionProactivity and ability to work independentlyAs a Senior Customer Service Representative, Exalt Printing is looking to hire the future leaders of our Customer Service team. Joining Exalt’s team opens new doors to your career at a company that is committed to employee growth and empowerment. We have never been so excited for our future and hope you will join us.Job Type: Full-timeSchedule: Monday to Friday, 8 - 5Benefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountPaid time offVision insuranceAbility to commute/relocate:Carrollton, TX 75006: Reliably commute or planning to relocate before starting work (Required)Work Location: In personSkills for SuccessAttention to detailCommunicating clearly (written and verbal)Organization and time-managementDriven by continuous improvement and knowledge expansionProactivity and ability to work independentlyExalt Printing is looking to hire the future leaders of our Customer Service team. Joining Exalt’s team opens new doors to your career at a company that is committed to employee growth and empowerment. We have never been so excited for our future and hope you will join us.